NICE Announces Webinar Series, ‘Customer Experience Done Right’
03 Janvier 2018 - 1:00PM
Business Wire
Industry thought leaders share views on the
uberization of scheduling, customer engagement, gamification,
customer service, and digital transformation
NICE (Nasdaq:NICE) is welcoming 2018 with a new webinar
series called “Customer Experience Done Right”, bringing
cutting-edge content to CX professionals worldwide. Top industry
experts will share their perspectives on the current state and
future development of customer experience strategies and
technologies.
“Customer Experience Done Right” is a carefully curated webinar
series covering the latest news, trends and predictions regarding
many important aspects of creating winning customer experiences.
The sessions will address the processes (especially automation),
interactions (looking at quality and analytics), and workforce
(including optimization of scheduling, gamification, and more), as
well as the increasingly sophisticated digitalization underway
across modern industries. For more information and to register
for the webinars, click here.
Among the webinars are seven which will be presented by industry
leaders from highly regarded firms such as Forrester, DMG
Consulting LLC, and Saddletree Research. These and other highlights
of the NICE webinar series include:
- January 18, 2018: “The Uberization of
Scheduling” will be delivered by Donna Fluss, President of DMG
Consulting LLC, on flexibility as a force for agent empowerment and
as a critical aspect of workforce optimization.
- February 1, 2018: “Quality Management
Powered by Omnichannel Analytics: Better Together” with Forrester’s
Brandon Purcell, Senior Analyst serving customer insights
professionals.
- February 22, 2018: Joana van den
Brink-Quintanilha, Author and Principal Analyst for several
Forrester Waves, will discuss customer engagement analytics as a
key to effective customer service.
- February 27, 2018: “Call Recording on
the Record - A Report on Regulation in the Contact Center” will be
delivered by Richard Bucci, Industry Analyst with the Pelorus
Group.
- March 1, 2018: Paul Stockford, Chief
Analyst at Saddletree Research, will address the effectiveness of
gamification in workforce optimization.
- March 22, 2018: “The Future of Customer
Service” will be delivered by Mary Wardley, Vice President of
Loyalty and Customer Care of IDC Research.
“We designed the ‘Customer Experience Done Right’ series to
sharpen the expertise of any attendee, providing new insights into
their own processes, working assumptions and customers,” said Eran
Liron, Executive Vice President, Marketing & Corporate
Development at NICE. “As a result, this webinar series will help
catalyze action and give organizations an advantage in delivering
the experiences customers demand – which is the lynchpin of
reinventing customer service.”
About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both
cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics
of structured and unstructured data. NICE helps organizations of
all sizes deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100
companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements and are based on the current
beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements
can be identified by terms such as believe, expect, may, will,
intend, project, plan, estimate or similar words. Forward-looking
statements are subject to a number of risks and uncertainties that
could cause the actual results or performance of the Company to
differ materially from those described herein, including but not
limited to the impact of the global economic environment on the
Company’s customer base (particularly financial services firms)
potentially impacting our business and financial condition;
competition; changes in technology and market requirements; decline
in demand for the Company's products; inability to timely develop
and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired
operations, products, technologies and personnel; loss of market
share; an inability to maintain certain marketing and distribution
arrangements; and the effect of newly enacted or modified laws,
regulation or standards on the Company and our products. For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the Securities and Exchange Commission, including
the Company’s Annual Report on Form 20-F. The forward-looking
statements contained in this press release are made as of the date
of this press release, and the Company undertakes no obligation to
update or revise them, except as required by law.
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version on businesswire.com: http://www.businesswire.com/news/home/20180103005295/en/
NICECorporate Media:Christopher Irwin-Dudek, +
201-561-4442chris.irwin-dudek@nice.comorInvestors:Marty
Cohen, +1 551-256-5354ir@nice.com, ETorYisca Erez, +972 9 775
3798ir@nice.com, CET
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