NICE to Showcase Integrated Approach to Customer Experience at CCW 2018
08 Février 2018 - 12:30PM
Business Wire
Contact center technology leader to present
portfolio of solutions for delivering exceptional customer
experience and driving service excellence through workforce
optimization
NICE (Nasdaq: NICE) today announced that it will be
presenting a unified portfolio of holistic solutions for perfecting
customer experience and service excellence at Germany’s biggest
contact center event, Call Center World (CCW) 2018 to be held from
February 27 to March 1, 2018 at the Estrel Congress Center in
Berlin. NICE will showcase its solutions in Hall 4 Stand A4/B3,
present a seminar as part of the CCW education program and host
focused guided tours.
Recognized by Gartner as a leader in Workforce Engagement
Management, NICE will be showcasing how to drive service excellence
through workforce optimization with a focus on employee engagement.
In addition, NICE will show how it can help companies to meet new
European regulations such as the General Data Protection Regulation
(GDPR) and the Markets in Financial Instruments Directive (MiFID).
Improving operational performance as well as the total cost of
ownership, NICE’s solutions can be run on-premise or as part of our
dedicated cloud customer experience platform.
Highlights to be showcased at the event include:
- NICE Workforce Optimization (WFO) is
comprised of tightly integrated solutions, enabling organizations
to improve agent productivity, identify performance gaps, deliver
targeted coaching, and effectively forecast workloads and schedule
staff. Adaptive WFO technology is an integral part of the solution
suite which uses analytics-based modeling to dynamically
personalize contact center processes, such as scheduling, coaching,
training, evaluations, and motivational incentives, at an
individual agent level.
- GDPR Compliance Center, a dedicated solution for meeting GDPR
requirements in the contact center. It provides actionable
intelligence for proactive and corrective action aligned with the
principles of GDPR as well as answers to the challenges faced by
organizations globally in their efforts to comply with the
regulation. It also supports a wide array of solutions for record
keeping, PCI DSS, MiFID II consumer protection and privacy
regulations, including HIPAA, SEC-17, CFPB, and more.
- NICE InContact CXone, a cloud customer
experience platform combining best-in-class Omnichannel Routing,
Workforce Optimization, Analytics, Automation and Artificial
Intelligence. CXone runs on Amazon Web Services (AWS), utilizes
microservices, and is based on an open, cloud native foundation,
which provides full elasticity, rapid turn around and unparalleled
reliability. It includes APIs and enables integrations with partner
solutions as well as customer-specific extensions.
Don’t miss the NICE session - Wednesday, February 28, 2018 at
15:30 in Hall 2, Messeforum
As part of the CCW education program, Benedikt Dormann, Senior
Business Consultant at NICE will present a seminar entitled “It
takes one – Außergew�hnliche Customer Experience unter einem
Dach”. The seminar will focus on sharing why it’s not
technology that impresses but rather the experiences created with
it, as well as what makes business as usual no longer an option.
Mr. Dormann will also discuss why it’s all about being first today.
This will be followed by a happy hour open to all CCW
attendees at the NICE booth in Hall 4 Stand A4/B3 from 17:00
onwards.
NICE invites delegates to register for ten minute guided tours
focused on quality management which it has been chosen to lead at
the event. The tours will be brought three times a day to the NICE
booth where Benedikt Dormann will share best practices of quality
management.
About NICENICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by the NICE spokesperson, are
based on the current beliefs, expectations and assumptions of the
management of NICE Ltd. (the Company). In some cases, such
forward-looking statements can be identified by terms such as
believe, expect, may, will, intend, project, plan, estimate or
similar words. Forward-looking statements are subject to a number
of risks and uncertainties that could cause the actual results or
performance of the Company to differ materially from those
described herein, including but not limited to the impact of the
global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: http://www.businesswire.com/news/home/20180208005338/en/
NICECorporate MediaChristopher Irwin-Dudek,
201-561-4442chris.irwin-dudek@nice.comorInvestorsMarty
Cohen, +1 551-256-5354 (ET)ir@nice.comorYisca Erez, +972 9 775 3798
(CET)ir@nice.com
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