NICE Announces Strong Cloud Momentum Winning Over 550 New Cloud Customers in 2017
12 Février 2018 - 12:30PM
Business Wire
Record Growth of CXone Platform Customer Base
Demonstrates Market Leadership
NICE (Nasdaq: NICE) today announced that it added more
than 550 new cloud customers in 2017, enabling these businesses to
transform customer and agent experiences using advanced cloud and
analytics solutions. New customers from across all industries,
including large enterprise contact centers from Fortune 100
companies, migrated to NICE Cloud Solutions, in order to reap the
benefits of the industry’s leading customer experience offerings in
the cloud.
The impressive customer growth delivered by NICE validates the
fast paced need to move to a unified cloud contact center platform
that provides a seamless, connected customer journey. The
flexibility of the platform enables businesses to add new service
channels and train agents quickly and easily, so businesses are
always able to provide an enhanced, omnichannel experience for
customers on their most preferred channels.
Customers who selected CXone were looking for a robust contact
center solution to help them win in the experience economy by
delivering exceptional customer and agent experiences that attract
and retain customers and grow revenue. CXone is an integrated and
open cloud customer experience platform which enables customer
service agents to respond faster and act smarter, delivering a
smooth omnichannel customer experience. CXone brings together
Omnichannel Routing, Workforce Optimization, Analytics and
Automation and Artificial Intelligence on one enterprise-grade,
cloud native platform.
By choosing NICE, customers benefit from an end-to-end offering
that allows them to reliably move to the cloud via proven,
enterprise class software. The added advantage of agility ensures
customers can adapt, enhance or change the capacity of resources
when required. The cloud platform provides enterprise scaling,
coupled with the highest levels of data security, global coverage
and disaster recovery protection as well as a lower total cost of
ownership.
NICE inContact was named a Leader in Gartner’s 2017 Magic
Quadrant for Contact Center as a Service* for the third consecutive
year. NICE CXone recently received the highest average product
satisfaction rating from its customers, according to a new report
from DMG Consulting. The company was also named a leader in the
Ovum Decision Matrix for Selecting a Multichannel Cloud Contact
Center Solution, earning highest scores for its technology
capabilities and being highly regarded by customers for execution.
Ovum specifically cited the benefits of merging NICE and
inContact’s strengths within the CXone platform, combining robust
omnichannel capabilities and Workforce Optimization applications in
one, unified cloud platform.
* Magic Quadrant for Contact Center as a Service, North America,
Gartner 2017.
About NICENICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the Company). In some
cases, such forward-looking statements can be identified by terms
such as believe, expect, may, will, intend, project, plan, estimate
or similar words. Forward-looking statements are subject to a
number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of
the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: http://www.businesswire.com/news/home/20180212005547/en/
NICECorporate MediaChristopher Irwin-Dudek,
201-561-4442chris.irwin-dudek@nice.comorInvestorsMarty
Cohen, +1 551 256 5354ir@nice.comETorYisca Erez, +972 9 775
3798ir@nice.comCET
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