NICE Kicks-off 2018 EMEA CX Excellence Awards Program
06 Mars 2018 - 12:30PM
Business Wire
NICE set to honor EMEA customers for
demonstrating customer excellence in six distinct categories
NICE (Nasdaq: NICE) today announced the launch of the
2018 EMEA CX Excellence Awards Program, honoring customers in the
region for driving creative, innovative customer interactions using
its solutions. This year’s program includes the addition of
accolades in two new categories, the first of which acknowledges
excellence in cloud roll outs while the second highlights new
customers that have demonstrated distinction in implementing best
practices.
Customers are invited to share their nominations in the
following categories that comprise the awards:
- Business Impact Excellence:
Acknowledges customers who have implemented programs that deliver
measurable impact in operational efficiency and/or revenue
generation.
- Customer Experience Excellence:
Recognizes customers who have demonstrated steps to improve their
customer experience resulting in improvements in first call
resolution, service level or Net Promoter Score (NPS).
- Employee Engagement Excellence:
Showcases clients who have utilized technology to successfully
engage and motivate their workforce via notable changes in agent
absenteeism, attrition and agent utilization.
- Analytics Excellence: Rewards customers
who have successfully leveraged analytics and achieved high user
adoption rates as well as tangible business results.
- Cloud Excellence: Recognizes customers
who have implemented cloud-based technology to achieve their
business goals, demonstrating business impact, cost reductions and
best practices, including efficiency of roll-out and solution
adoption.
- Rookie of the Year: Highlights
customers who have excelled in communication and partnership as
well as implemented best practices including efficiency of
roll-out, product/solution adoption as well as training of agents
and supervisory staff.
John O’Hara, President of NICE EMEA, said “These awards are a
symbol of our partnership and dedication to our clients and
acknowledge the trust they’ve shown in NICE solutions. We’re
pleased to add two new award categories through which to honor our
customers and showcase their excellence in using our offerings to
deliver bottom line results.”
The 2018 EMEA CX Excellence Awards Program is free to enter and
open to all NICE and NICE inContact customers across the EMEA
region. Entries must be submitted no later than May 5. Winners will
be publicly announced at NICE EMEA Interactions 2018, which will
take place on June 6, at Stamford Bridge, home of Chelsea Football
Club in London.
About NICENICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. O’Hara, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
View source
version on businesswire.com: http://www.businesswire.com/news/home/20180306005763/en/
NICECorporate Media ContactChristopher
Irwin-Dudek,
201-561-4442chris.irwin-dudek@nice.comorInvestorsMarty
Cohen, +1 551 256 5354ir@nice.com, ETorYisca Erez +972 9 775
3798ir@nice.com, CET
NICE (NASDAQ:NICE)
Graphique Historique de l'Action
De Juin 2024 à Juil 2024
NICE (NASDAQ:NICE)
Graphique Historique de l'Action
De Juil 2023 à Juil 2024