NICE inContact CXone Named 'Winner' in Three 2018 CRM Service Award Categories Further Strengthening Its Leadership as the Nu...
11 Avril 2018 - 1:00PM
Business Wire
CXone sweeps up victories in the Contact Center
Analytics, Workforce Optimization and Contact Center Infrastructure
categories, more than any other company this year
NICE (Nasdaq: NICE) today announced that its NICE
inContact CXone Platform has been pronounced the clear 'Winner' in
three categories of the 2018 CRM Service Awards by CRM Magazine.
The NICE platform took the top spot in each category after
receiving the highest scores in the editors' survey of leading
industry analysts and consultants who give their impressions on
company direction, customer satisfaction, and overall cost. Company
financial data is also factored into overall scores.
The NICE inContact CXone Platform was selected as the 'Winner'
and received rave reviews in the following categories:
- Contact Center Analytics: NICE
inContact CXone Platform took the winning position by notching up
high scores for the depth of its functionality, clarity in company
direction as well as customer satisfaction. Paul Stockford,
President and Chief Analyst at Saddletree Research called NICE “the
gold standard in the analytics market segment, where it is almost
untouchable" in the winner's summary.
- Workforce Optimization: In this
category, the NICE inContact CXone Platform took the top spot by
demonstrating comprehensiveness of functionality, company direction
and customer satisfaction. In the winner's review, Sheila
McGee-Smith, Founder and President of McGee-Smith Analytics,
mentioned “having NICE workforce elements tightly integrated with
NICE inContact’s cloud contact center application is what many
types of customers are looking for.”, while Dick Bucci, Chief
Analyst at Pelorus Associates added that NICE “has a complete
product line that is well integrated and stands out for its
innovative use of advanced analytics technology.”
- Contact Center Infrastructure: The
CXone platform's ability to deliver "a complete solution for
omnichannel routing, workforce optimization, analytics, automation,
and artificial intelligence, all on an open-cloud foundation"
resulted in NICE winning this award" as mentioned in the winner's
review. Paul Stockford, President and Chief Analyst at Saddletree
Research also cited “A highly innovative cloud platform, clear
market vision, and a demonstrated ability to execute—NICE has it
all.”
Miki Migdal, President of the NICE Enterprise Product Group
said: "Being selected as the sole 2018 CRM Service Award
'Winner' in three categories, the most this year by any company,
solidifies our leadership in the customer service domain. We're
also pleased to have analysts highlight some of the characteristics
that make our offering outstanding. We believe the wins reflect the
innovative capabilities of our NICE inContact CXone Platform and
the immense value it delivers to our customers. The cloud, together
with analytics and automation, are major areas of innovative focus
for NICE as is the delivery of omnichannel solutions, all of which
we believe help drive flawless customer experience."
The 15th annual CRM Service Awards names one winner, denoting
the company receiving the highest overall score; four CRM Service
Leaders; and a “One to Watch.” Recipients of the CRM Service Leader
Awards are determined through an extensive process and proprietary
rating formula.
About NICENICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Migdal, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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NICECorporate Media ContactChristopher
Irwin-Dudek,
201-561-4442chris.irwin-dudek@nice.comorInvestorsMarty
Cohen, +1 551 256 5354, ETir@nice.comYisca Erez +972 9 775 3798,
CETir@nice.com
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