Hybrid WFO solution supports leading legacy
telephony platforms on the award-winning CXone cloud customer
experience platform
NICE inContact, a NICE (Nasdaq: NICE) business, today
announced availability of the NICE inContact CXone Workforce
Optimization (WFO) Pro suite for contact centers on traditional
on-premises telephony platforms. Now organizations can take their
first step to the cloud while integrating with their current
investments across over 40 PBXs and ACD recording configurations on
leading platforms. CXone WFO Pro is part of the award-winning CXone
Cloud Customer Experience Platform that also includes Omnichannel
Routing, Analytics, Automation and AI—all built on an Open Cloud
Foundation.
CXone Workforce Optimization Pro unlocks the potential of your
team to deliver exceptional customer experience and empowers
contact center leaders to improve employee engagement and
productivity. As a modern cloud suite, designed from the ground up
to provide a unified experience for agents and supervisors, contact
center leaders can significantly accelerate the time to get new
agents productive and reduce turnover. The intuitive, cloud native
suite can be quickly deployed with pre-built integrations to
on-premises telephony – all backed by the highest level of security
and reliability. Highlights of the CXone WFO Pro Suite include:
- NICE inContact CXone Workforce
Management (WFM) Pro helps you reduce labor waste and achieve your
goals with patented technology producing the industry’s most
efficient and actionable schedules. With patented forecasting
algorithms, organizations will benefit from a variety of
forecasting options to meet their business needs.
- NICE inContact CXone Quality Management
(QM) Pro helps operations leaders to target employee coaching and
feedback to improve customer experience. Using an agent-centric
approach to quality such as agent self-evaluations, automated
feedback and work flows – CXone Quality Management lets managers
effectively balance between operational improvements and agent
empowerment.
When deployed as a hybrid solution with on-premises ACDs and
telephony, NICE inContact CXone WFO Pro allows contact centers to
transition to the cloud gradually, while still capitalizing on
their existing on-premises infrastructure. To maximize the economic
life of on-premises investments, CXone WFO Pro leverages a contact
center’s existing premise telephony architecture in a bandwidth
friendly solution that maintains voice and screen recordings inside
the contact center’s network, under their control. For contact
centers that must comply with data residency rules requiring them
to keep recorded media onsite, CXone WFO Pro enables contact
centers to record and store calls and digital interactions
on-premises, while taking advantage of modern WFO applications in
the cloud.
Flexible deployment options with NICE inContact CXone empower
contact centers to take the path to the cloud that makes the most
sense for their business today – or in the future. Organizations
have the option to maintain CXone WFO Pro in the cloud integrated
with on-premises telephony, incrementally add new capabilities like
analytics in the cloud, or fully transition their entire contact
center platform to the cloud.
Chris Morrissey, Vice President, NICE WFO and SMB said: “NICE
inContact CXone WFO Pro is transforming the industry. CXone is the
customer experience platform for the future. Via the launch of this
new solution for on-premise contact centers, NICE is proud to
continue fulfilling its commitment to helping contact centers to
transition to the cloud. We are thrilled to bring the CXone
experience to leading legacy telephony platforms! CXone WFO Pro
truly empowers contact centers to work smarter and respond faster
in a modern, dynamic environment — and now provides all contact
centers with a seamless path to ‘full cloud’ when their operations
are ready.”
NICE inContact CXone, the world’s #1 cloud customer experience
platform, helps organizations be first in their industry by
powering exceptional experiences for customers and employees. CXone
is the first and only platform unifying best-in-class Omnichannel
Routing, Analytics, Workforce Optimization, Automation and
Artificial Intelligence—all built on an Open Cloud Foundation.
CXone helps organizations of all sizes be first and stay first,
empowering your teams to move faster and work smarter. Be the first
choice of customers, the first to innovate, and the first choice
employer. Only CXone delivers one unified experience, on one cloud
native platform, along one proven path, from one leader.
About NICE inContact CXone
NICE inContact CXone is the leading cloud customer experience
platform. Only CXone unifies Omnichannel Routing, Analytics,
Workforce Optimization, and Automation & Artificial
Intelligence – providing a seamless customer and agent experience –
as part of one enterprise-grade, cloud native platform. With its
Open Cloud Foundation, CXone powers rapid innovation via open APIs,
leading scalability and reliability (guaranteed 99.99 percent
uptime), and carrier-grade connectivity (guaranteed voice
quality).
About NICE inContact
NICE inContact is the cloud contact center software leader with
the world’s No. 1 cloud customer experience platform. NICE
inContact CXone combines best-in-class Omnichannel Routing,
Workforce Optimization, Analytics, Automation and Artificial
Intelligence on an Open Cloud Foundation. NICE inContact’s solution
empowers organizations to provide exceptional customer experiences
by acting smarter and responding faster to consumer expectations.
NICE inContact’s DEVone developer program is an extensive partner
ecosystem, providing applications from partner companies on the
CXexchange marketplace that are designed to integrate with CXone.
NICE inContact is recognized as a market leader by Gartner, Ovum,
IDC, Frost & Sullivan, and DMG. www.niceincontact.com
NICE inContact is part of NICE (Nasdaq: NICE), the
world’s leading provider of both cloud and on-premises enterprise
software solutions that empower organizations to make smarter
decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver
better customer service, ensure compliance, combat fraud and
safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are
using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Chris Morrissey are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the Company). In some
cases, such forward-looking statements can be identified by terms
such as believe, expect, may, will, intend, project, plan, estimate
or similar words. Forward-looking statements are subject to a
number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of
the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20180501005761/en/
NICE inContactCorporate MediaCheryl Andrus, +1
801-320-3646cheryl.andrus@niceincontact.comorInvestorsMarty
Cohen, +1 551-256-5354ir@nice.com, ETorYisca Erez +972 9 775
3798ir@nice.com, CET
NICE (NASDAQ:NICE)
Graphique Historique de l'Action
De Juin 2024 à Juil 2024
NICE (NASDAQ:NICE)
Graphique Historique de l'Action
De Juil 2023 à Juil 2024