NICE Introduces NEVA, The World’s First Robotic Virtual Attendant for Employees, Delivering Intelligent, Real-Time Support ...
15 Mai 2018 - 1:00PM
Business Wire
A personified desktop assistant, NICE Employee
Virtual Attendant (NEVA), transforms employee capabilities to
enhance operational efficiency, bolster sales efforts and drive
regulatory compliance via on-demand and automated, always- on
guidance
NICE (Nasdaq: NICE) today took customer service to a new
level of cognitive intelligence via the launch of NICE Employee
Virtual Attendant or NEVA, the world's first virtual attendant,
designed with the employee in mind. Powered by NICE’s proven,
market leading Desktop Automation technology, NEVA offers real-time
process guidance when called for or automatically when an
opportunity is identified. This enables employees to efficiently
execute even the most complex requests as well as upsell or cross
sell at the most optimal time within an interaction, driving front
and back-office process effectiveness, boosting sales delivery and
ensuring compliance adherence while increasing employee engagement
and morale.
This latest innovation in NICE Robotic Process Automation and
virtual attendant technology, NEVA personifies how human and
robotic workforces can collaboratively work together, reshaping the
capabilities of global enterprises to achieve unprecedented levels
of operational efficiency and service delivery success.
Transforming Requests into Actions Using NEVA's Intelligent
Decisioning EngineNEVA's intuitive human-like interface invites
employees to request assistance and ask questions via voice or text
chat, when needed. Employees can ask NEVA to execute a process or
display contextual process guidance as and when they need it.
NEVA's intelligent decisioning engine will translate the request
into structured workflow actions and execute on behalf of the
employee by interacting with desktop systems. By extracting
underlying data from back-end systems or pulling together a script
guiding the employee with the next best actions at the opportune
time, NEVA closes the loop on every interaction and helps employees
attain their desired goals and KPI’s.
On the Job Training and Compliance Adherence Through Process
GuidanceWith NEVA, new employees receive on the job training
via step by step process guidance, minimizing cumbersome and time
intensive classroom training sessions. In addition, by reminding
employees to follow policy-based processes, such as reading a
required disclaimer, checking a required box, or completing a step
in the process, NICE's innovative robotic virtual attendant drives
compliance.
Based on the NICE Robotic Process Automation (RPA) platform
which was recently named a "Leader" in Everest Group's RPA Products
PEAK Matrix™ 2018, NEVA also implements routine and repetitive
tasks for the human workforce in a customer service workflow much
faster, more accurately and with complete adherence to company
policies. The result is higher productivity, improved process
accuracy and increased customer satisfaction. The innovative, new
robotic virtual attendant by NICE is fully customizable and easy to
deploy, and has the most robust and advanced connectivity
capabilities that integrate with any enterprise or third-party
application. For more information about NICE RPA, please click
here.
Miki Migdal, President, NICE Enterprise Product Group
said "The release of NEVA marks a significant contribution to the
customer service domain, RPA industry and global business landscape
at large by transforming the performance of employees at work. The
NEVA innovation marks the beginning of a global paradigm shift,
proving how intelligent robotic software can enable both human
employees and leaders alike to reach their best performance
potential.”
Amardeep Modi, Practice Director, Everest Group said
“NICE Robotic Process Automation achieved high scores on both
'Vision and Capability' as well as 'Market Impact' and emerged as a
Leader in Everest Group's RPA Products PEAK Matrix™ 2018. It is
also awarded a “Star Performer” title owing to strong
year-over-year movement across both dimensions. The depth and scope
of NICE’s RPA product capability contributed greatly towards them
being a Leader.”
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both
cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics
of structured and unstructured data. NICE helps organizations of
all sizes deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100
companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Mr. Migdal are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the Company). In some
cases, such forward-looking statements can be identified by terms
such as believe, expect, may, will, intend, project, plan, estimate
or similar words. Forward-looking statements are subject to a
number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of
the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20180515005721/en/
NICECorporate MediaChristopher Irwin-Dudek,
201-561-4442chris.irwin-dudek@nice.comorInvestorsMarty
Cohen, +1 551 256 5354, ETir@nice.comorYisca Erez +972 9 775 3798,
CETir@nice.com
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