NICE & NICE inContact Announce CX Excellence Award Winners at Interactions 2018, The Industry’s Largest Customer Experience...
16 Mai 2018 - 2:30PM
Business Wire
Winners demonstrated innovation and excellence
in providing superior customer experience, personalized employee
engagement and rapid adoption of innovative technologies achieving
major impact across multiple categories
NICE (Nasdaq: NICE) today revealed the winners of its
2018 CX Excellence Awards. This year's winners were selected for
inspiring personalized engagement, exemplifying innovation and
driving exceptional business performance using NICE and NICE
inContact solutions. The winning companies are being announced at
NICE's Interactions 2018, the largest customer service industry
event, featuring 100 informative breakout sessions, renowned
comedian Jay Leno as a keynote speaker and over 2,100
attendees.
The award winners represent a broad spectrum of industries,
including healthcare, telecommunications, utilities, financial
services, insurance, and retail. They were selected for exceptional
achievements in the following categories:
Best Cloud Implementation – Implementation of NICE
inContact CXone, the industry’s leading cloud customer experience
platform for integrated omnichannel routing, analytics and
workforce optimization to achieve business goals, reduce costs and
develop best practices. The winners are:
AAA Central PennTechStyle Fashion GroupYoung Energy / YSTA
Services
Best Customer Experience – Achieving a deep understanding
of the customer journey and improving customer experience using
NICE solutions for omnichannel customer interaction analytics and
real-time informed action. The winners are:
Alliance DataBluegrass CellularNelnet
Best Employee Engagement Award – Enhancing workforce
engagement and empowerment with NICE Adaptive Workforce
Optimization solutions, demonstrating excellence in transparency,
retention and motivation strategies. The winners are:
American AirlinesCapella UniversityU.S. Bancorp Fund
Services
Business Impact – Driving measurable improvements in KPIs
across multiple business areas including operational efficiency,
revenue growth and customer satisfaction. The winners are:
CareSourceNorthwestern MutualSunrun
Rookie of the Year Award – Demonstrating best practices
in advanced analytics based solutions in 2018, showing innovation
and rapid ROI. The winners are:
FirstEnergyLIQMoneyGram InternationalThe Results Companies
Barak Eilam, CEO, NICE:“Congratulations to the 2018
winners! We are very pleased to celebrate the achievements of our
customers in leveraging NICE and NICE inContact solutions to engage
their customers and employees, enhance their operations and improve
their bottom lines. The CX Excellence Award applicants and winners,
all of whom are leaders in their respective fields across a wide
range of industries, are reinventing customer service even as they
realize significant improvements in their businesses. As always, we
are grateful to the award winners for agreeing to share their
insights with the rest of our customers and partners at the annual
Interactions event.”
About NICENICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Eilam, are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20180516005510/en/
NICECorporate MediaChristopher Irwin-Dudek,
201-561-4442chris.irwin-dudek@nice.comorInvestorsMarty
Cohen, +1 551 256 5354, ETir@nice.comorYisca Erez +972 9 775 3798,
CETir@nice.com
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