As the first FedRAMP authorized cloud contact
center SaaS provider, NICE inContact brings its market-leading
platform to help government contact centers protect information
when moving to the cloud
NICE inContact, a NICE (Nasdaq: NICE) business, today
announced it is the first cloud contact center provider to receive
Authorization to Operate (ATO) for the Federal Risk and
Authorization Management Program (FedRAMP). FedRAMP ATO is a
requirement for cloud service providers to serve Federal Agencies.
NICE inContact CXone empowers government agencies to respond faster
to ever-changing constituent expectations for government
services.
With today’s new reality of constant connectivity, citizens have
more voice than ever and demand greater transparency to access
government services. They want the ability to seamlessly navigate
between voice, email, chat, and text to ask questions or resolve
issues.
Advances in contact center technology, such as CXone, give
government contact centers the ability to easily add and manage
channels, scale up or down when needed, and provide more
personalized service for citizens. With FedRAMP-authorized NICE
inContact CXone, government agencies are able to confidently
deliver a better experience, while abiding by regulations,
maintaining compliance, and meeting strict security measures. Any
government agency now has the ability to migrate contact center
operations to the cloud to achieve a better citizen experience and
control operating costs.
“Obtaining authorization to operate from FedRAMP is an extremely
rigorous process, and we are proud that this achievement means we
can now offer one of the most secure environments available to
contact centers,” said Paul Jarman, CEO of NICE inContact.
“Security and compliance will always be top concerns for government
agencies, but with CXone, they can now deliver a better experience
to constituents from their contact centers, without worrying about
the risk.”
As part of the authorization process, NICE inContact worked
together with Verizon Enterprise Solutions. With the NICE inContact
CXone FedRAMP-authorized cloud contact center, federal agencies can
securely integrate the CXone platform to take advantage of
previously untapped cloud benefits such as agility,
cost-effectiveness, and reliability. NICE inContact CXone
Authorization to Operate currently includes Omnichannel Routing to
connect customer journeys across any channel.
“U.S. federal agencies can now implement FedRAMP-authorized
cloud contact centers to inject greater personalization,
efficiency, and agility into their operations,” said Mike Maiorana,
senior vice president of public sector with Verizon Enterprise
Solutions. “By gaining access to these secure, virtual
capabilities, agencies can better connect their CRM systems with
powerful analytics to offer improved experiences to their
constituents.”
To meet the needs of organizations of all sizes, CXone combines
best-in-class Omnichannel Routing, Analytics, Workforce
Optimization, Automation and Artificial Intelligence—all on an Open
Cloud Foundation. CXone runs on Amazon Web Services (AWS),
utilizing microservices, and is based on an open, cloud native
foundation, which provides full elasticity, rapid turn up, and
strong reliability. Furthermore, CXone provides hundreds of APIs
and enables integrations with dozens of partner solutions as well
as customer-specific extensions, creating a broad technology
ecosystem that extends its capabilities.
You can view NICE inContact CXone listed in the FedRAMP
Marketplace here.
About NICE inContactNICE inContact is the cloud contact
center software leader with the world’s No. 1 cloud customer
experience platform. NICE inContact CXone™ combines best-in-class
Omnichannel Routing, Analytics, Workforce Optimization, Automation
and Artificial Intelligence on an Open Cloud Foundation. NICE
inContact’s solution empowers organizations to provide exceptional
customer experiences by acting smarter and responding faster to
consumer expectations. NICE inContact’s DEVone developer program is
an extensive partner ecosystem, providing applications from partner
companies on the CXexchange marketplace that are designed to
integrate with CXone. NICE inContact is recognized as a market
leader by Gartner, Ovum, IDC, Frost & Sullivan, and DMG.
www.niceincontact.com
NICE inContact is part of NICE (Nasdaq: NICE), the
world’s leading provider of both cloud and on-premises enterprise
software solutions that empower organizations to make smarter
decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver
better customer service, ensure compliance, combat fraud and
safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are
using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20180524005475/en/
NICE inContactCorporate MediaCheryl Andrus, +1 801
320 3646cheryl.andrus@niceincontact.comorInvestorsMarty
Cohen, +1 551 256 5354, ETir@nice.comorYisca Erez +972 9 775 3798,
CETir@nice.com
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