NICE Customers to Join Leading Analysts & Industry Experts in Global Thought Leadership Webinar Series on Leading in the Expe...
09 Juillet 2018 - 12:30PM
Business Wire
NICE webinar series to present insights into
moving contact center to the cloud, CCaaS, customer experience and
journey, voice authentication, robotic process automation and
more
NICE (Nasdaq: NICE) today announced that several
customers will be joining the line-up of leading analysts and
industry experts in its global webinar series 'Customer Experience
Done Right'. NewDay and Sitel Group are two of the enterprises that
will be part of the insightful online discussions to share how
they've been leveraging NICE solutions to enhance customer
experience, derive impactful results and lead in the experience
revolution. The webinar series will also share market trends and
forecasts for delivering the optimal customer experience throughout
the customer journey. To learn more or register for the webinars,
please click here.
AbbVie, Aberdeen, Forrester Research, IBM, IDC Research and
Optum are just some of the renowned analysts and experts that will
present in the latest set of NICE webinars. The upcoming online
events will focus on Contact Center as a Service (CCaaS),
analytics, automation, workforce optimization and more. Key events
include:
- July 12, 2018: Francesca Rea, Director
of Customer Service & Service Delivery at NewDay will share
“Getting Better All the Time: How VOC Supports Continuous
Improvement at NewDay”
- July 26, 2018: “An Amazing Journey to
NICE WFM Version 6.5” presented by Claire Foley, Manager of WFM
Administration, Applications and Internal Information Systems,
Sitel Group.
- July 26, 2018: Sandi Shaulis, Associate
Director, Consumer Experience, Optum discusses “Hear How Optum
Implemented a Successful Interaction Analytics Program and the ROI
Achieved.”
- August 2, 2018: “Managing the Workforce
from the Cloud - Abbvie Shares Their Journey” by Krystal Prayer,
Workforce Management Analyst, AbbVie Pharmacy Solutions.
- September 6, 2018: Frank Gens, Senior
Vice President & Chief Analyst, IDC Research will present
“Moving Your Contact/Customer Service Center to the Cloud:
Benefits, Obstacles and Strategies”
- September 20, 2018: “Customer
Analytics: Aberdeen Shares How to Use Data to Achieve Your Business
Objectives” by Omer Minkara, VP & Principal Analyst, Contact
Center & Customer Experience Management, Aberdeen
- September 27, 2018: “Forrester Research
Presents Best Practices on Migrating Your WFO to the Cloud” by Ian
Jacobs, Principal Analyst, Forrester Research
Eran Liron, Executive Vice President, Marketing and Corporate
Development, NICE said, “Experiences are revolutionizing how we
perceive products and services, and make all the difference in
today's economy. Who better than NICE customers to exemplify the
paths they've taken in making experiences a differentiator by
adopting our offering and excelling in their domain. Providing an
industry perspective, best practices and strategies, especially for
moving to the cloud, also form a cornerstone of this quarter's
webinar series and we're excited to have some of the leading
experts to share them.”
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both
cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics
of structured and unstructured data. NICE helps organizations of
all sizes deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100
companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, are based on the current
beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements
can be identified by terms such as believe, expect, may, will,
intend, project, plan, estimate or similar words. Forward-looking
statements are subject to a number of risks and uncertainties that
could cause the actual results or performance of the Company to
differ materially from those described herein, including but not
limited to the impact of the global economic environment on the
Company’s customer base (particularly financial services firms)
potentially impacting our business and financial condition;
competition; changes in technology and market requirements; decline
in demand for the Company's products; inability to timely develop
and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired
operations, products, technologies and personnel; loss of market
share; an inability to maintain certain marketing and distribution
arrangements; and the effect of newly enacted or modified laws,
regulation or standards on the Company and our products. For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the Securities and Exchange Commission, including
the Company’s Annual Report on Form 20-F. The forward-looking
statements contained in this press release are made as of the date
of this press release, and the Company undertakes no obligation to
update or revise them, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20180709005348/en/
NICECorporate Media ContactChristopher Irwin-Dudek,
201-561-4442chris.irwin-dudek@nice.comorInvestorsMarty
Cohen, +1 551-256-5354, ETir@nice.comorYisca Erez +972 9 775
3798, CETir@nice.com
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