NICE Wins Two Awards for Excellence in Customer Service at CONAREC 2018
17 Septembre 2018 - 12:30PM
Business Wire
NICE Nexidia Interaction Analytics and NICE
Engage recognized at Brazil's largest customer relationship
event
NICE (Nasdaq: NICE) today announced that it is the winner
in two categories of the 2018 CONAREC Award. NICE Nexidia and NICE
Engage were each presented the award in a ceremony at the annual
National Congress of Company-Customer Relations (CONAREC 2018) held
in São Paulo, Brazil. The award reaffirms the company's strength in
innovation driven analytics, one of the company's three key pillars
and a driving force for more meaningful engagements with
customers.
- NICE Nexidia: NICE Nexidia helps
uncover insights into customer behavior over their full journey
with an organization and improve business outcomes by providing the
widest possible understanding of customer intent and behavior.
Designed to turn customer interactions into actionable results, the
product's purpose-built analytics enables measuring progress in
meeting goals in both, customer satisfaction and churn
reduction.
- NICE Engage: the leading recording
platform, NICE Engage, makes it easy to record and manage
interactions from multiple channels (including voice, chat, video,
social, etc.) in a single place. A scalable, secure and robust
platform, NICE Engage supports thousands of concurrent IP streams:
capturing, streaming interactions in real time, recording and
archiving. The platform is designed for flexibility and easily
adapts to a contact center's unique operational and business
requirements, enabling significant reduction in total cost of
ownership.
Award winners were selected by major Brazilian contact centers
and technology buyers, based on eight criteria, namely automated
attendance (bots), cost benefit, integration with other systems,
overall satisfaction; performance, possibility to continue /
recommend with supplier, quality of service / multichannel support
and user experience (UX).
NICE recently participated in the CONAREC exhibition (booth #20)
and presented solutions that enable leading in 'the Experience
Revolution' via its three pillars – Analytics, Artificial
Intelligence and Cloud. A key innovation shown for the first time
in Latin America was NICE Employee Virtual Attendant or NEVA, the
world's first virtual attendant, designed with the employee in
mind. NEVA enables employees to execute the most complex requests
efficiently thus increasing front and back-office process
effectiveness, boosting sales delivery and enabling adherence to
regulations while increasing morale.
Jacques Meir, Executive Director of Knowledge of Grupo
Padrão, responsible for CONAREC, highlighted "The CONAREC Award
represents a vision in perspective of the quality of technologies,
processes and methodologies that allow companies to improve their
management of clients. It lets you know in detail how technologies
and processes combine to ensure the best customer experience across
different channels. NICE obtained its acknowledgments based on the
evaluations of customers and users of its technologies. That
relevance is absolute and unequivocal because it is based precisely
on the characteristics and power that NICE solutions provide to the
companies."
Yaron Hertz, President, NICE Americas, said, “Analytics,
Cloud and Artificial Intelligence solutions can work together to
understand user behavior. The NICE Nexidia solution for analytics,
for example, uses neural learning networks to perform sophisticated
audio and text searches on all types of interactions such as calls,
chats, e-mails, and surveys. By delivering a fully integrated view
of interactions with customers, companies can take the right
measures and deliver a personalized experience for each person,
regardless of the channel. We are honored to receive the awards in
two categories. The recognition reinforces our leadership in the
market and our commitment to delivering customer experience.
Recently, Forrester Research ranked NICE Nexidia as the leader in
its Forrester New Wave ™ report: AI-Fueled Speech Analytics
Solutions, Q2 2018."
About NICENICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Hertz, are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20180917005252/en/
NICECorporate MediaChristopher Irwin-Dudek,
201-561-4442chris.irwin-dudek@nice.comorInvestorsMarty
Cohen, +1 551 256 5354, ETir@nice.comorYisca Erez +972 9 775 3798,
CETir@nice.com
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