NICE inContact Announces Alliance with General Dynamics Information Technology
18 Septembre 2018 - 12:30PM
Business Wire
Collaboration enables companies to implement
next-generation cloud solutions for federal agency customers
NICE inContact, a NICE (Nasdaq: NICE) business, today
announced General Dynamics Information Technology (GDIT) has
selected NICE inContact’s CXone cloud customer experience platform
to replace on-premises technology for over 900 agents supporting
large federal agency clients. CXone is the industry’s first and
only Federal Risk and Authorization Management Program (FedRAMP)
authorized cloud contact center SaaS solution.
CXone meets diverse customer needs while increasing cost
efficiencies. Through this agreement, CXone will provide a flexible
and unified solution that offers ease of integration and smooth
migration, as well as FedRAMP Authorization to Operate (ATO).
Through many different tools and an extensive partner ecosystem,
CXone will provide a complete and unified solution. CXone offers a
cost efficient usage-based operating expense (OpEx) model, ease of
integration with other systems such as CRM, and smooth migration
from on-premises legacy technology.
“We are delighted to be selected by GDIT for this 900 seat
deployment,” said Paul Jarman, CEO of NICE inContact. “NICE
inContact is focused on delivering a flexible, unified and easy to
integrate solution in CXone that provides both breadth and depth to
meet a diverse set of contact center needs. We continuously
innovate to help government organizations achieve their goals by
powering exceptional citizen and agent experiences.”
Prior to GDIT’s selection of CXone for this 900 seat deployment,
GDIT worked with NICE inContact on its rapid and effective 72-hour
deployment of CXone for 2500 agents. CXone was chosen for speed of
implementation and the ability to leverage existing phones and
infrastructure.
GDIT provides information technology systems engineering,
professional services, simulation and training to meet the needs of
customers around the world. NICE inContact is a Key Alliance
Partner with GDIT.
With the NICE inContact CXone FedRAMP-authorized cloud contact
center, federal agencies can securely integrate the CXone platform
to take advantage of previously untapped cloud benefits such as
agility, cost-effectiveness, and reliability. NICE inContact CXone
Authorization to Operate currently includes Omnichannel Routing to
connect customer journeys across any channel.
To meet the needs of organizations of all sizes, CXone combines
best-in-class Omnichannel Routing, Analytics, Workforce
Optimization, Automation and Artificial Intelligence—all on an Open
Cloud Foundation. CXone runs on Amazon Web Services (AWS),
utilizing microservices, and is based on an open, cloud native
foundation, which provides full elasticity, rapid turn up, and
strong reliability. Furthermore, CXone provides hundreds of APIs
and enables integrations with dozens of partner solutions as well
as customer-specific extensions, creating a broad technology
ecosystem that extends its capabilities.
About NICE inContact
NICE inContact is the cloud contact center software leader with
the world’s #1 cloud customer experience platform. NICE inContact
CXone™ combines best-in-class Omnichannel Routing, Analytics,
Workforce Optimization, Automation and Artificial Intelligence on
an Open Cloud Foundation. NICE inContact’s solution empowers
organizations to provide exceptional customer experiences by acting
smarter and responding faster to consumer expectations. NICE
inContact’s DEVone developer program is an extensive partner
ecosystem, providing applications from partner companies on the
CXexchange marketplace that are designed to integrate with CXone.
NICE inContact is recognized as a market leader by Gartner, Ovum,
IDC, Frost & Sullivan, DMG, and Ventana.
www.niceincontact.com
NICE inContact is part of NICE (Nasdaq: NICE), the
world’s leading provider of both cloud and on-premises enterprise
software solutions that empower organizations to make smarter
decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver
better customer service, ensure compliance, combat fraud and
safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are
using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Paul Jarman are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the Company). In some
cases, such forward-looking statements can be identified by terms
such as believe, expect, may, will, intend, project, plan, estimate
or similar words. Forward-looking statements are subject to a
number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of
the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20180918005344/en/
Corporate Media ContactCheryl Andrus, +1 801 320 3646,
cheryl.andrus@niceincontact.comInvestorsMarty Cohen, +1 551
256 5354, ir@nice.com, ETYisca Erez +972 9 775
3798, ir@nice.com, CET
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