NICE Deploys Robotic Process Automation for SBI Card
25 Septembre 2018 - 12:30PM
Business Wire
NICE RPA is helping to support accelerated
growth for one of India's leading credit card issuers by delivering
increased accuracy, enhanced productivity and improved scalability
in their operations
NICE (Nasdaq: NICE) today announced that it has
implemented NICE Robotic Process Automation (RPA) solution for SBI
Card to support its growth journey by streamlining operations and
enhancing customer experience. NICE RPA is implemented to increase
automation in the Indian card issuer's operations and backend
processes to manage repetitive, error prone tasks, thus freeing up
employees to engage in value added services.
With more than six million credit card holders in their customer
base and offices in over 100 cities, SBI Card manages a wide spread
and complex set of customer service operations. The company was
looking for a partner with an end to end, robust RPA solution to
take operations to the next level by efficiently supporting
additional customers it is expecting to add to its user base while
ensuring superior customer experience.
NICE was selected for its unique ability to combine desktop
(attended) and robotic (unattended) automations in real time. The
RPA solution deployed by NICE allows SBI Card to optimize the
collaboration between human employees and robots, contributing
towards an authentic digital transformation that also improves
efficiency, accuracy and scalability. Initial results are
indicating an increase in employee productivity and customer
satisfaction in the processes where RPA has been deployed.
With an in-depth and native understanding of navigating the
complexities of the desktop environment, NICE RPA provides a robust
solution for organizations with complex environments. Its
intelligent desktop technology enables organizations to rapidly
automate a wide variety of processes for employees across multiple
functions in the organization. In addition, with cloud-based
flexibility, NICE RPA can be easily and efficiently deployed and
executed to meet the changing needs in any business sector.
Hardayal Prasad, MD & CEO of SBI Card said: “We are
excited about the potential of NICE Robotic Process Automation in
our organization. We believe RPA will lead to significant
operational efficiencies while helping us to further enhance
customer experience. NICE is a suitable partner for us, given its
end to end platform comprising solutions that address the heart of
customer experience. At SBI Card, technology led initiatives have
always underlined our growth strategy and we will continue to
invest in strengthening our technological framework, with the
objective of bringing our customers best in class products and
services.
Darren Rushworth, President of NICE said: “We are
delighted with SBI Card's decision to work with NICE RPA and are
excited that initial results are already beginning to show higher
efficiency, employee engagement and customer satisfaction. I am
confident that NICE RPA’s unique combination of assisted and
unassisted automation capabilities will help them continue to meet
their business objectives and drive measurable return on investment
(ROI)”
About NICENICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Rushworth are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20180925005512/en/
NICECorporate MediaChristopher Irwin-Dudek,
201-561-4442chris.irwin-dudek@nice.comorInvestorsMarty
Cohen, +1 551 256 5354, ETir@nice.comorYisca Erez, +972 9 775 3798,
CETir@nice.com
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