ATLANTA, Oct. 2, 2018 /PRNewswire/ -- HireIQ
Solutions, Inc., the innovative leader in artificial
intelligence-driven talent acquisition solutions for
customer-facing organizations, today announced that it has
partnered with NICE (Nasdaq: NICE), the worldwide leading provider
of both cloud and on-premises enterprise software solutions that
empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data and thereby improve
business performance and efficiency. The collaboration will allow
HireIQ to harness data from NICE Workforce Management (WFM), NICE
Performance Management (NPM) and NICE Adaptive Workforce
Optimization (AWFO) to improve decisioning outcomes related to
talent acquisition and boost customer experience.
![(PRNewsfoto/HireIQ Solutions, Inc.) (PRNewsfoto/HireIQ Solutions, Inc.)](https://mma.prnewswire.com/media/705303/HireIQ_Logo.jpg)
"The breadth and depth of NICE's reach in our target markets and
cutting-edge innovation that drives their WFO solutions make it the
perfect partner for us," said Paul
Noone, chief executive officer of HireIQ solutions. "NICE's
leadership position in crafting the unparalleled customer
experience based on the analysis of structured and unstructured
data is highly congruent with our approach to inform the hiring
decision by analyzing key forward-looking attributes for an
exceptional customer experience.
Sharpened through millions of real-life job-specific
pre-employment screens, HireIQ improves the value of long-standing
workforce optimization processes by expressly addressing the need
to attract, select, and retain skilled and talented employees for
these organizations. Many customer engagement companies struggle
with employee attrition and low customer satisfaction and the
company's approach has proven to reduce attrition and improve
overall performance by identifying job candidates who are more
likely to achieve the company's goals before they are hired.
As part of the agreement, the rich data gathered from NICE WFM,
NPM and NICE AWFO is factored into HireIQ's AI algorithm-based
machine learning. Once processed and hired, the machine learning
algorithm follows candidates and constantly gathers data from the
NICE solutions about their performance throughout their lifecycle.
In addition, data garnered from NICE is used by HireIQ's machine
learning algorithm to uniquely fine tune the predicative model to
each job role at each customer, and create each employee's persona
which in turn is driven upstream to improve the predictability of
hiring decisions.
"We're pleased to add another dimension to our innovative WFO
suite of solutions by partnering with HireIQ. Their artificial
intelligence approach to employee selection complements NICE's
strength in analytics-driven decisioning," remarked Miki Migdal, President, NICE Enterprise Product
Group. "Customers will benefit from even quicker and simpler
identification of employees who can most effectively perform
against their company's key performance objectives."
For a complete listing of HireIQ news, please visit
http://www.hireiqinc.com/company/.
About HireIQ Solutions, Inc.
HireIQ revolutionizes
talent acquisition for contact centers and front-line customer
service positions such as those in banking and healthcare by
automating the recruitment process, automatically assessing for
critical communication skills, and using outcomes-based data to
facilitate continuous performance validation.
HireIQ's solutions enable companies to improve their hiring
decisions, reduce time-to-fill, reduce recruiting costs, and
increase talent performance and retention through its on-line
virtual interviewing software, novel predictive analytics
solutions, and structured feedback between recruiting and its
stakeholders.
© 2018 HireIQ Solutions, Inc. All rights reserved. All materials
provided, regardless of form, are the exclusive property of HireIQ.
HireIQ's products may be covered by one or more United States, European or other international
patents or applications. All trademarks are the property of their
respective owners.
About NICE
NICE (Nasdaq: NICE) is the world's leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
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SOURCE HireIQ Solutions, Inc.