CXone helps Unisys deliver peak customer
experience to service-desk clients anytime, anywhere around the
world
NICE inContact, a NICE (Nasdaq: NICE) business, today
announced that Unisys Corporation has integrated NICE inContact
CXone, the world’s #1 cloud customer experience platform, as the
core omnichannel contact center technology in the Unisys
InteliServe™ service solution.
InteliServe transforms the traditional service desk into an
intelligent, user-centric experience aligned with the needs of the
modern digital workplace. CXone Omnichannel Routing enables
creation of virtual agents that complement the expertise of Unisys
live agents and operate across phone, email, web, video, chat,
service portals and social media to provide users with anytime,
anywhere access to service via whatever channel is most convenient
at a given time.
Unisys has already begun deploying InteliServe with CXone at its
global client service centers.
“Unisys selected NICE inContact CXone as a true cloud player to
provide leading-edge contact center technology for our advanced
InteliServe solution. NICE inContact demonstrated that they can
provide the global reach we need to support our multilingual,
international client base and help us deliver economical,
comprehensive service to keep our clients’ users productive and
their customers satisfied around-the-clock, worldwide,” said Mickey
Davis, global vice president, Managed Workplace Services, Unisys.
“CXone provides the speed of deployment, fast return on investment
and seamless integration capabilities we need to fulfil our service
mission.”
“This choice by Unisys demonstrates what we’re seeing in the
marketplace – accelerated adoption of NICE inContact CXone by
global organizations that are moving to the cloud. Enterprises are
primed to benefit from the CXone open cloud customer experience
platform. CXone powers companies to deliver exceptional customer
experiences that build loyalty, advocacy and wallet share,” said
Paul Jarman, NICE inContact CEO. “It’s a pleasure working with
Unisys and their global enterprise clients to achieve quicker
ROI.”
IT research and advisory firm NelsonHall named Unisys a Leader
in its 2018 NEAT Evaluation for Next Generation End-User Computing
Services and NICE inContact was named a Leader in the 2018 Gartner
Cloud Contact Center as a Service (CCaaS) Magic Quadrant, North
America as it has been every year since the report debuted in
2015.
Consistency was a factor in Unisys selecting NICE inContact.
Another factor was its Federal Risk and Authorization Management
Program (FedRAMP) certification, as Unisys works with several
federal government agencies. NICE inContact is the first and only
cloud contact center solution to receive Authorization to Operate
(ATO) for FedRAMP. Obtaining authorization to operate is an
extremely rigorous process and reflects that NICE inContact offers
one of the most secure environments available to contact
centers.
About UnisysUnisys is a global information technology
company that builds high-performance, security-centric solutions
for the most demanding businesses and governments on Earth. Unisys
offerings include security software and services; digital
transformation and workplace services; industry applications and
services; and innovative software operating environments for
high-intensity enterprise computing. For more information on how
Unisys builds better outcomes securely for its clients across the
Government, Financial Services and Commercial markets, visit
www.unisys.com.
About NICE inContact CXoneNICE inContact CXone is the
leading cloud customer experience platform. Only CXone unifies
Omnichannel Routing, Analytics, Workforce Optimization, and
Automation & Artificial Intelligence – providing a seamless
customer and agent experience – as part of one enterprise-grade,
cloud native platform. With its Open Cloud Foundation, CXone powers
rapid innovation via open APIs, leading scalability and reliability
(guaranteed 99.99 percent uptime), and carrier-grade connectivity
(guaranteed voice quality).
About NICE inContactNICE inContact is the cloud contact
center software leader with the world’s #1 cloud customer
experience platform. NICE inContact CXone™ combines best-in-class
Omnichannel Routing, Analytics, Workforce Optimization, Automation
and Artificial Intelligence on an Open Cloud Foundation. NICE
inContact’s solution empowers organizations to provide exceptional
customer experiences by acting smarter and responding faster to
consumer expectations. NICE inContact’s DEVone developer program is
an extensive partner ecosystem, providing applications from partner
companies on the CXexchange marketplace that are designed to
integrate with CXone. NICE inContact is recognized as a market
leader by Gartner, Forrester, Ovum, IDC, Frost & Sullivan, DMG,
and Ventana. www.niceincontact.com
NICE inContact is part of NICE (Nasdaq: NICE), the
world’s leading provider of both cloud and on-premises enterprise
software solutions that empower organizations to make smarter
decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver
better customer service, ensure compliance, combat fraud and
safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are
using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20181024005359/en/
NICE inContactCorporate MediaCheryl Andrus, +1 801
320 3646cheryl.andrus@niceincontact.comorInvestorsMarty
Cohen, +1 551 256 5354, ETir@nice.comorYisca Erez +972 9 775 3798,
CETir@nice.com
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