PostFinance Cuts Authentication Times in Half with NICE Real-Time Authentication
06 Décembre 2018 - 12:30PM
Business Wire
One of Switzerland’s leading banks chose NICE
Real-Time Authentication (RTA) to take customer experience to the
next level
NICE (Nasdaq: NICE) today announced that PostFinance, one
of Switzerland’s leading financial institutions and the largest
payment service provider in Switzerland, chose NICE Real-Time
Authentication (RTA) to help facilitate its move to become the
number one among the digital banks in Switzerland.
PostFinance is leading the way in Switzerland as the first Swiss
bank to integrate RTA, giving customers access to a new level of
customer experience with completely seamless and secure
authentication using voice biometrics that allows them to access
their information from anywhere in a completely secure manner. This
high level of security allows customers to feel at ease when they
call PostFinance, knowing they are protected from fraud
attempts.
PostFinance has reduced identification and authentication times
of customers calling the contact center by more than half and thus
improves customer experience. This has led to a higher level of
operational efficiency.
As a long-standing trusted partner and customer since 2011,
PostFinance has relied on the security and effortless integration
of NICE solutions to help them better serve their customers. NICE
RTA is a holistic solution that authenticates the caller, calling
from anywhere, and for any purpose, in a secure and effortless
manner. RTA covers multiple channels and call types, including
complex calls that are typical to contact centers, ensuring that
customers are not exposed to identity theft or account
takeover.
Besnik Shaqiri, Project Manager for Voice Recognition at
PostFinance:“We look forward to making authentication easier
for our customers and working with NICE has been seamless. This was
an effective, easy to implement solution that will help in serving
our customers, making it easy for them to get the information they
need and complete interactions effortlessly, securely and quickly.
The acceptance of RTA by our customers has been higher than we
could have expected in just a few weeks since the launch, and they
are excited to be part of a new era of technology in Swiss
Banking.”
John O’Hara, President of NICE EMEA:“Together with
Mobatime AG, our local Swiss partner and system integrator for this
RTA project, we are proud to support a major Swiss Bank as it
achieves its goals of offering services with less customer effort
while at the same time supporting security and increasing contact
center efficiency. NICE Real-Time Authentication provides
PostFinance with the ability to maximize operational productivity,
while saving their customers time. Continuing to be on the cutting
edge of technology, PostFinance leads the way in the Swiss banking
industry and is setting the standard for the contact with the
customers. We are proud to be aligned with such a digital
powerhouse.”
About NICENICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
About MobatimeMobatime AG has been, for more than 20
years, the local reseller and contact for Nice Systems on the Swiss
market. As authorised NICE gold partner, Mobatime is the specialist
for quality management systems, voice recording solutions and real-
time authentication systems for contact centres, banks and
insurances. Mobatime offers everything from project planning to
installation as well as operation and maintenance services.
www.mobatime.ch
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. O’Hara are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20181206005316/en/
NICECorporate Media ContactChristopher
Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com
InvestorsMarty Cohen, +1 551 256 5354, ET,
ir@nice.comYisca Erez +972 9 775 3798, CET ir@nice.com
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