NICE Inform Intelligence Center empowers public
safety agencies with near real-time data analytics, metrics and
reporting to identify, understand and address factors that impact
emergency response and drive operational performance
NICE (Nasdaq: NICE) announced today that it has earned
Frost & Sullivan's prestigious Product Leadership Award
for the NICE Inform Intelligence Center. Frost & Sullivan’s
Product Leadership Award for Public Safety Answering Point (PSAP)
Solutions for North America recognizes companies that demonstrate
leadership by delivering high-quality, value-driven solutions that
are competitively unique, provide growth potential, align with the
needs of emergency communications centers, consistently meet or
exceed customer expectations and drive innovation and operational
efficiency for PSAPs.
“NICE has embraced the evolution of public safety by providing
comprehensive solutions that record and reconstruct incidents and
provide operational intelligence to public safety agencies so they
can understand and continuously improve the incident journey,” said
Brent Iadarola, Vice President, Frost & Sullivan. “For
its strong overall performance in this area, we are pleased to
award NICE with Frost & Sullivan’s 2018 Product Leadership
Award for Public Safety Answering Points (PSAP) Solutions.”
The report said, “Frost & Sullivan believes that one of the
key things that differentiates NICE from other public safety
solution providers is NICE’s ability to provide near real-time data
analytics, metrics and reporting that can help public safety
agencies gain unique insight into the incident journey and use this
understanding to improve their emergency response and operational
effectiveness.” The report also stated, “Through its NICE Inform
Intelligence Center (and a range of complementary capabilities
available through NICE Inform Elite), NICE has emerged as a true
market leader, equipping public safety agencies with innovative
solutions to succeed in their mission of delivering a fast and
high-quality response to communities, even as emergency
communications are going through disruptive changes.”
New Public Safety Challenges Demand Innovative
SolutionsNext Generation 9-1-1 (NG9-1-1) and FirstNet LTE
broadband networks are ushering in a new era in data-rich
multimedia communications for public safety. Soon,
telecommunicators may be required to handle various types of new
multimedia information, ranging from automated alarms and building
and floor plans, to vehicle telematics and photos and videos from
citizens and first responders, as well as surveillance camera
systems, drones and body-cams. With these new sources of
information, the incident journey will become more complex and
far-reaching, extending far beyond the boundaries of voice and the
PSAP. Public safety leaders will need near real-time analytics to
help them understand how these factors impact emergency response
and operational performance.
The NICE Inform Intelligence Center breaks down the barriers of
bringing together, analyzing and acting on operational, 9-1-1
telephony, radio, GIS, Computer Aided Dispatch (CAD) data and
quality metrics – empowering managers with a single view of the
truth. Ten web-based dashboards (with easily digestible charts,
graphs and maps that can be viewed on smartphones, tablets,
desktops and wallboards) provide up-to-the-minute snapshots of over
100 key performance indicators. Managers get unprecedented insight
into the metrics that really matter, without all the work,
including difficult to measure incident journey metrics like ’hello
to hello time.’ They can even drill down to analysis on specific
incident types, telecommunicators, and geographic areas, and play
back underlying audio recordings for a detailed understanding of
where improvements can be made.
The NICE Inform Intelligence Center builds on NICE Inform
Elite which provides a full suite of multimedia recording, incident
reconstruction and operational intelligence capabilities that PSAPs
need as they migrate to NG9-1-1 and FirstNet environments.
“NICE is thrilled to be recognized by Frost & Sullivan with
a Product Leadership Award for our new NICE Inform Intelligence
Center,” said Chris Wooten, Executive Vice President, NICE.
“PSAPs, which have had decades to hone and practice procedures for
handling voice calls, won’t have the luxury of time when it comes
to preparing for multimedia calls in the new era of NG9-1-1 and
FirstNet. This will place greater demands on public safety leaders
to get out ahead of potential issues fast. The NICE Inform
Intelligence Center’s analytical capabilities and robust dashboards
will give them the intelligence they need to understand the entire
incident journey and address problems before they get out of
hand.”
A full copy of the Frost & Sullivan analyst report can be
downloaded by clicking here.
About the Frost & Sullivan Product Leadership
AwardFrost & Sullivan's global team of analysts and
consultants continuously research a wide range of markets across
multiple sectors and geographies. As part of this ongoing research,
Frost & Sullivan identifies companies that are true industry
leaders, delivering best practices in growth, innovation, and
leadership. Identifying such companies involves extensive primary
and secondary research across the entire value chain of specific
products and/or markets. Companies selected for this honor focus on
delivering the best products at optimal prices to maximize customer
value and customer experience, and by doing so are growth leaders
in their respective industries. This kind of excellence typically
translates into superior performance in three key areas: demand
generation, brand development, and competitive positioning. Product
Leadership Award candidates are subjected to a rigorous 10-step
review process by Frost and Sullivan industry analysts who compare
market participants and measure performance through in-depth
interviews, analysis, and extensive secondary research.
About Frost & SullivanFrost & Sullivan, the
Growth Partnership Company, enables clients to accelerate growth
and achieve best in class positions in growth, innovation and
leadership. The company's Growth Partnership Service provides the
CEO and the CEO's Growth Team with disciplined research and best
practice models to drive the generation, evaluation and
implementation of powerful growth strategies. Frost & Sullivan
leverages over 50 years of experience in partnering with Global
1000 companies, emerging businesses and the investment community
from more than 40 offices on six continents.
http://www.frost.com.
About NICENICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Wooten, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20181213005279/en/
NICECorporate Media ContactChristopher
Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com
InvestorsMarty Cohen, +1 551 256 5354, ET,
ir@nice.comYisca Erez +972 9 775 3798, CET ir@nice.com
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