NICE inContact CXone Selected for 2300 Seat Cloud Transformation
17 Décembre 2018 - 12:30PM
Business Wire
Global research and technology innovator
selects CXone to unify systems, gain agility and transform customer
experience while driving down costs
NICE inContact, a NICE (Nasdaq: NICE) business, today
announced that a global research and technology company that serves
customers in more than 130 countries is moving 2300 agents to NICE
inContact CXone – the world’s #1 cloud customer experience platform
– after an exhaustive review of cloud options.
The technology innovator, with five divisions spread across more
than 20 locations, selected NICE inContact CXone to replace
on-premises technology. With CXone advanced application
capabilities, the company aims to unify systems, gain agility, and
transform customer experience while driving down costs.
The company was looking to replace its outdated and inflexible
on-premises Automatic Call Distribution (ACD) technology with a
more nimble cloud contact center solution. A successful pilot
showed how quickly agents could be migrated and productive with
CXone, and how the open cloud architecture simplified convoluted
workflows. Working with NICE inContact established confidence in
CXone and its ability to unify disparate systems – including
multiple CRM (customer relationship management) instances – in
order to increase productivity and deliver true omnichannel
customer experiences, all while driving down costs.
“We’re pleased CXone was chosen by this innovative research and
technology company for this large scale, comprehensive deployment,”
said Paul Jarman, CEO NICE inContact. “This win demonstrates our
expertise in meeting complex needs across multiple locations with
an agile, unified solution.”
Jarman continued, “Today’s highly competitive customer
experience economy calls for brands in all industries to elevate
their game. We’re seeing accelerated adoption of NICE inContact
CXone by organizations of all sizes that are transforming to the
cloud. Enterprises are primed to benefit from CXone cloud customer
experience platform that powers immersive and engaging customer
experiences that drive down costs while building loyalty, advocacy
and wallet share.”
Large, global contact centers are increasingly turning to NICE
inContact CXone to transform customer experiences based on its
proven scalability, reliability, security and functionality. CXone
is an extensible, elastic, and open cloud platform that provides
flexibility, enables integration with any CRM, ERP (enterprise
resource planning) or custom application, and supports rapid and
ongoing innovation to differentiate service offerings. Customers
who select NICE inContact CXone are looking for a robust
contact center solution to help them win in the experience economy
by delivering exceptional customer and agent experiences that
attract and retain customers and grow revenue. CXone is an
integrated and open cloud customer experience platform which
enables customer service agents to respond faster and act smarter,
delivering a smooth omnichannel customer experience. Only CXone
unifies best-in-class Omnichannel Routing, Analytics, Workforce
Optimization, Automation and Artificial Intelligence—all on an Open
Cloud Foundation.
About NICE inContact CXoneNICE inContact CXone is the
leading cloud customer experience platform. Only CXone unifies
Omnichannel Routing, Analytics, Workforce Optimization, and
Automation & Artificial Intelligence – providing a seamless
customer and agent experience – as part of one enterprise-grade,
cloud native platform. With its Open Cloud Foundation, CXone powers
rapid innovation via open APIs, leading scalability and reliability
(guaranteed 99.99 percent uptime), and carrier-grade connectivity
(guaranteed voice quality).
About NICE inContactNICE inContact is the cloud contact
center software leader with the world’s #1 cloud customer
experience platform. NICE inContact CXone™ combines best-in-class
Omnichannel Routing, Analytics, Workforce Optimization, Automation
and Artificial Intelligence on an Open Cloud Foundation. NICE
inContact’s solution empowers organizations to provide exceptional
customer experiences by acting smarter and responding faster to
consumer expectations. NICE inContact’s DEVone developer program is
an extensive partner ecosystem, providing applications from partner
companies on the CXexchange marketplace that are designed to
integrate with CXone. NICE inContact is recognized as a market
leader by the leading industry analyst firms.
www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of
both cloud and on-premises enterprise software solutions that
empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20181217005253/en/
Corporate Media ContactCheryl Andrus, +1 801 320 3646,
cheryl.andrus@niceincontact.com
InvestorsMarty Cohen, +1 551 256 5354, ET,
ir@nice.comYisca Erez +972 9 775 3798, CET, ir@nice.com
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