Legal & General Uses NICE Virtual Attendant Robots to Build Workplace of the Future
09 Janvier 2019 - 12:30PM
Business Wire
Integrating robotic intelligence into service
delivery processes provides faster response times for customers
NICE (Nasdaq: NICE) today announced Legal & General,
a leader in the insurance industry, has selected NICE Robotic
Process Automation (RPA) to bring robotic intelligence into their
service delivery approach. The inclusion of intelligent virtual
attendant robots into their organization equips their Customer
Service Consultants with the tools to deliver an accurate,
efficient and valuable customer experience. Legal & General is
a prime example of the future of customer service, where both the
robotic and human workforces combine to maximize operational
efficiencies and deliver on an excellent customer experience.
By using NICE RPA, the organization has generated efficiency
gains by accelerating call resolution times. Furthermore, with the
assistance of a virtual robotic workforce, Legal & General’s
Customer Service Consultants are able to update multiple policies
simultaneously, ensuring continual processing accuracy and fast
response times to customer queries. Most importantly, highly
skilled and experienced advisors now have more capacity to use
their skills to focus on adding greater value to each and every
customer interaction. This new approach to service delivery,
coupled with an agile and flexible robotics development tool, has
enabled process changes, stemming from employee feedback, to be
made in a matter of minutes. This has created a faster feedback
loop for front office employees to contribute new and innovative
ideas to the development and operations teams, resulting in
continuous optimization and improvement of operational
processes.
John O’Hara, President, NICE EMEA said:“Legal &
General is investing in the workplace of tomorrow by integrating
human talent with robotic intelligence. We are excited to provide
them with the intelligent, cognitive technology needed to foster
and grow their workplace as this technology will enable Legal &
General to continuously optimize and enhance their operational
capabilities.”
About NICENICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. O’Hara, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190109005312/en/
Corporate MediaChristopher Irwin-Dudek, 201-561-4442,
chris.irwin-dudek@nice.com
InvestorsMarty Cohen, +1 551 256 5354, ET,
ir@nice.com
Yisca Erez +972 9 775 3798, CET, ir@nice.com
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