NICE inContact CXone Wins 2019 BIG Innovation Award
06 Février 2019 - 12:30PM
Business Wire
CXone recognized for leading in innovation and
bringing new ideas to life
NICE inContact, a NICE (Nasdaq: NICE) business, today
announced that NICE inContact CXone – the world’s #1 cloud customer
experience platform – has been named a winner in the 2019 BIG
Innovation Awards, presented by the Business Intelligence Group.
This annual business awards program recognizes the organizations,
products and people that are bringing new ideas to life.
In an environment where customer expectations are exceedingly
high, NICE inContact CXone powers meaningful touchpoints between
brands and customers across all channels – digital and voice. CXone
is a complete offering that allows organizations to reliably move
to the cloud via proven, enterprise class software. CXone supports
exceptional experiences for both customers and employees – unifying
best-in-class Omnichannel Routing, Analytics, Workforce
Optimization, Automation and Artificial Intelligence on an Open
Cloud Foundation.
“The NICE inContact CX Transformation Benchmark found that an
overwhelming majority – 81 percent – of consumers are likely to
switch to a competitor after just one bad customer service
experience,” said Paul Jarman, CEO of NICE inContact. “With the
stakes so high, prioritizing that customer relationship and
ensuring positive interactions isn’t a luxury, it’s a requirement
for success in the CX economy. CXone was designed with innovation
at its core, so businesses can stay ahead of evolving customer
needs – recognition by the Business Intelligence Group is powerful
validation of this new performance standard.”
The 2019 BIG Innovation Award follows a successful year for NICE
inContact CXone when multiple leading industry analyst firms
recognized NICE inContact and NICE inContact CXone.
“This year’s winners show just how deep a role innovation plays
in nearly every aspect of business,” said Maria Jimenez, chief
operating officer of the Business Intelligence Group. “We are
thrilled to be honoring NICE inContact as they are leading by
example and making real progress on improving the daily lives of so
many.”
Organizations from across the globe submitted their innovations
for consideration in the BIG Innovation Awards. Nominations were
then judged by a select group of business leaders and executives
who volunteer their time and expertise to score submissions.
About NICE inContactNICE inContact is the cloud contact
center software leader with the world’s #1 cloud customer
experience platform. NICE inContact CXone™ combines best-in-class
Omnichannel Routing, Analytics, Workforce Optimization, Automation
and Artificial Intelligence on an Open Cloud Foundation. NICE
inContact’s solution empowers organizations to provide exceptional
customer experiences by acting smarter and responding faster to
consumer expectations. NICE inContact’s DEVone developer program is
an extensive partner ecosystem, providing applications from partner
companies on the CXexchange marketplace that are designed to
integrate with CXone. NICE inContact is recognized as a market
leader by the leading industry analyst firms.
www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of
both cloud and on-premises enterprise software solutions that
empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190206005271/en/
Corporate Media ContactCheryl Andrus, +1 801 320 3646,
cheryl.andrus@niceincontact.com
InvestorsMarty Cohen, +1 551 256 5354, ET,
ir@nice.com
Yisca Erez +972 9 775 3798, CET, ir@nice.com
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