For Third Consecutive Year NICE Named a Leader in Gartner's Magic Quadrant for Workforce Engagement Management, Furthest for ...
14 Février 2019 - 12:30PM
Business Wire
NICE continues its Leader positioning in
Gartner's report that provides an extensive overview of the WEM
marketplace
NICE (Nasdaq: NICE) today announced that Gartner Inc. has
positioned NICE as a Leader in the Magic Quadrant for Workforce
Engagement Management1, published February 12. NICE has been
recognized as a Leader in this report for the third consecutive
year. To access a complimentary copy of the report, please click
here.
Simon Harrison, Sr. Director Analyst and Co-author of the
report, said, "Engaged employees are essential to achieve customer
service ambitions. A new management approach must therefore be
adopted to balance operational goals with how staff feel about
their day-to-day role."
Barry Cooper, President, NICE Enterprise Group, said, "We
believe that this report is a direct reflection of our
differentiated vision, continued leadership and innovation in
Workforce Engagement Management. It’s our conviction that we
deliver value to our customers through relentless innovation and
that this is recognized in Gartner's report for yet another year.
In our view, the NICE WEM offering uniquely improves employee
engagement through a single customer service application suite that
leverages Artificial Intelligence (AI), Robotic Process Automation
(RPA) and capabilities such as persona-based workforce management
and real-time gamification which take agent preferences and
abilities into consideration. NICE remains committed to harnessing
the power of AI and cloud analytics to empower smart, personalized
connections in real time, enabling organizations to stay ahead of
the game. We're delighted to receive this acknowledgement and see
it as recognition of our innovation and execution as well as for
our continued ability to deliver market differentiation and value
to our customers."
Defining a LeaderThe annual Gartner Inc. report offers a
comprehensive look at the WEM marketplace as well as a snapshot of
the vendors in it via its Magic Quadrant, which positions companies
in one of the four quadrants, one of which is the Leaders quadrant.
The analyst firm stipulates that “Leaders provide functionally
broad and deep WEM solutions that can be deployed and supported
globally. Their software is suitable for enterprises of all sizes
and complexity, and they have broad industry coverage. Their
revenue is strong and new references are readily available.” 1
1Source: Gartner, “Magic Quadrant for Workforce Engagement
Management,” Simon Harrison, Jim Davies, 12 February 2019.
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of Gartner's research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
About NICENICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190214005371/en/
Corporate Media ContactChristopher Irwin-Dudek,
201-561-4442, chris.irwin-dudek@nice.com
InvestorsMarty Cohen, +1 551 256 5354, ET,
ir@nice.com
Yisca Erez +972 9 775 3798, CET, ir@nice.com
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