NICE inContact CXone Wins Customer Experience Innovation Award
07 Mars 2019 - 12:30PM
Business Wire
CXone honored by CUSTOMER Magazine as a
best-in-class solution that improves customer relationships
NICE inContact, a NICE (Nasdaq: NICE) business, today
announced that NICE inContact CXone, the world’s #1 cloud customer
experience platform, has been named by TMC as a 2018 Customer
Experience Innovation Award winner. The Customer Experience
Innovation Award, presented by TMC’s CUSTOMER magazine,
recognizes best-in-class companies setting the standard in
delivering exceptional customer experiences through all
channels.
Customers today place a high premium on seamless, engaging
experiences with brands. The challenge for organizations operating
in the experience economy is to deliver these experiences
consistently across a growing number of channels. CXone, a unified
cloud customer experience platform, supports businesses of all
sizes as they look to move to the cloud via proven, enterprise
class software. Through best-in-class Omnichannel Routing,
Analytics, Workforce Optimization, Automation and Artificial
Intelligence on an Open Cloud Foundation, CXone creates exceptional
experiences for customers and agents alike.
“Success in the experience economy hinges on a brand’s ability
to build powerful, exceptional customer experiences and then
replicate those experiences consistently across any and every
channel – digital and voice,” said Paul Jarman, CEO of NICE
inContact. “As a complete and unified solution, NICE inContact
CXone powers engaging connections between agents and customers,
regardless of channel. CUSTOMER Magazine’s recognition of CXone
demonstrates the value of a truly holistic approach to customer
experience.”
The 2018 Customer Experience Innovation Award follows several
prestigious recognitions for CXone, including the 2019 BIG
Innovation Award and multiple leading industry analyst
firms recognizing CXone and NICE inContact.
“Congratulations to NICE inContact for receiving a 2018 Customer
Experience Innovation Award. NICE inContact CXone has been selected
for enhancing the customer experience and improving business
relationships,” said Rich Tehrani, CEO, TMC. “We’re pleased to
recognize this achievement.”
About NICE inContactNICE inContact is the cloud contact
center software leader with the world’s #1 cloud customer
experience platform. NICE inContact CXone™ combines best-in-class
Omnichannel Routing, Analytics, Workforce Optimization, Automation
and Artificial Intelligence on an Open Cloud Foundation. NICE
inContact’s solution empowers organizations to provide exceptional
customer experiences by acting smarter and responding faster to
consumer expectations. NICE inContact’s DEVone developer program is
an extensive partner ecosystem, providing applications from partner
companies on the CXexchange marketplace that are designed to
integrate with CXone. NICE inContact is recognized as a market
leader by the leading industry analyst firms.
www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of
both cloud and on-premises enterprise software solutions that
empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190307005299/en/
Corporate Media ContactCheryl Andrus, +1 801 320 3646,
cheryl.andrus@niceincontact.com
InvestorsMarty Cohen, +1 551 256 5354, ET,
ir@nice.comYisca Erez +972 9 775 3798, CET, ir@nice.com
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