BT Group Selects NICE Performance Management, Driving Focus on Employee Engagement
09 Avril 2019 - 12:30PM
Business Wire
NICE Performance Management provides a view of
personalized employee performance for over 22,000 agents
NICE (Nasdaq: NICE) today announced that BT Group, a
leading United Kingdom-based multinational communications company,
has selected NICE Performance Management (NPM) to create a unified
performance management system to drive employee engagement across
its BT Consumer lines of business.
Serving the needs of customers in the UK and 180 countries
worldwide, BT Group has previously invested in their customers and
employees with NICE WFM, NICE Engage and NICE Nexidia Analytics. By
adding NICE Performance Management, they are now able to bring
together multiple sources of data to create a single source of
truth. This enables directors, supervisors and agents to focus on
what is required for reaching goals and drives performance through
engaging coaching programs.
“BT is an industry leader that understands the impact their
agents have on customer experience,” said John O’Hara,
President, NICE EMEA. “NICE Performance Management will provide
the tools for personalized performance insights and innovative
coaching all while incorporating analytics, thereby, offering a
tailored user experience and empowering each employee to take
ownership of their performance. This will allow open communication
between agents and supervisors, which strengthens relationships and
lowers attrition rates.”
“We’re working to provide the best customer service in the UK,
and through our experience in creating an outstanding service
experience through EE with help from NICE Performance Management,
we knew this was also the right path for BT,” said Simon Evatt,
Director of Customer Service Technology and Analytics at BT.
“Providing outstanding customer service is our top priority, and
using the NICE Performance Management solution is one of the many
ways we’re giving our people and teams the tools they need to
provide the best possible service to our customers every day.”
Additionally, on April 17 at Interactions 2019, Stephen
Turner, BT Group will present on “Creating a Single Version of
Truth: Combining Multiple Technologies to Drive Operational and
Business Improvement.”
For additional information on NICE Performance Management
click here
About NICENICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. O’Hara, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190409005124/en/
Corporate Media ContactChristopher Irwin-Dudek,
201-561-4442, chris.irwin-dudek@nice.com
InvestorsMarty Cohen, +1 551 256 5354, ET,
ir@nice.comYisca Erez +972 9 775 3798, CET, ir@nice.com
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