NICE Announces CX Excellence Award Winners at Interactions 2019, Recognizing Customer Service Excellence and Innovation
17 Avril 2019 - 12:30PM
Business Wire
Winners excelled in leveraging innovation to
deliver uncompromising service experiences, empower employee
engagement, adopt novel technologies and improve business
results
NICE (Nasdaq: NICE) today honored the winners of its
annual CX Excellence Awards, recognizing organizations for
demonstrating excellence and innovation to ensure unparalleled
customer experiences and drive positive business outcomes. The 15
award winners across five categories were announced at Interactions
2019, the industry’s largest customer experience event.
The CX Excellence Award winners represent an expansive spectrum
of industries including financial services, healthcare, insurance,
retail, telecommunications, utilities and more. Winners achieved
exceptional results in one of five categories:
- Best Cloud Implementation -
Implementation of cloud-based solutions to drive rapid innovation
while enjoying a complete, omnichannel customer experience suite in
the cloud. The winners are:
- Sitel Group
- Total Administrative Services
Corporation (TASC)
- Unisys
- Best Business Impact - Driving
measurable improvements in KPIs across multiple business areas
including operational efficiency, revenue growth and customer
satisfaction. The winners are:
- ECSI
- Sallie Mae
- Valvoline
- Best Customer Experience –
Achieving a deep understanding of customers’ personalities and
journeys to improve customer experience through advanced, real-time
analytics. The winners are:
- Asurion
- AEP Energy
- US Bank Global Fund
Services
- Best Employee Engagement Award –
Enhancing workforce engagement and empowerment, and demonstrating
excellence in transparency, retention and motivation strategies.
The winners are:
- Swedish Rail
- Teleperformance Brasil
- Voya Financial
- Rookie of the Year Award –
Demonstrating excellence in quick adoption and turn-up, achieving
rapid ROI. The winners are:
- Alliance Data
- Beacon Health Options
- Gant Travel
Barak Eilam, CEO, NICE said, "We're proud to celebrate
companies that made innovation a priority and have taken their
businesses to new heights of customer service excellence. As this
year's Interactions theme, 'Personal. Connections. Elevated.'
signifies, NICE is dedicated to helping organizations build brand
loyalty that lasts by strengthening their connections with
customers and enabling uncompromising service experiences. Adopting
a policy of innovations-driven excellence in customer service is
critical to success in today's dynamic business environment and we
applaud organizations that have made this a reality. I'd like to
thank the award applicants and winners for sharing their journey
with us at Interactions this year."
About NICENICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Eilam, are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190417005343/en/
Corporate Media ContactChristopher Irwin-Dudek,
201-561-4442, chris.irwin-dudek@nice.com
InvestorsMarty Cohen, +1 551 256 5354, ir@nice.com,
ETYisca Erez +972 9 775 3798, ir@nice.com, CET
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