NICE ranked highest in all WEM use cases:
'Information Access', 'Process Efficiency', 'Customer Intelligence'
and 'Intelligent Dialogue'
NICE (Nasdaq: NICE) today announced that it has received
the highest product scores in each of four use cases in Gartner’s
“Critical Capabilities for Workforce Engagement Management”
research report. A copy of the report is available here for
immediate download.
“Application leaders for customer service must improve employee
engagement, considering work type and employee personality, to
drive improvements in customer experience,” wrote the report
authors, Simon Harrison and Jim Davies.
Gartner’s report evaluates six unique workforce engagement
management critical capabilities within each of the four use cases
including Recruiting and Onboarding, Evaluation and Improvement,
Time Management, Assistance and Task Management, Metrics and
Recognition, and Voice of the Employee.
Amongst the report's key findings, Gartner stated that,
"Workforce engagement management (WEM) is almost a critical
consideration for any type of contact center, internal or external,
to ensure an engaged/empowered workforce." The report also cited
recommendations, one of which advises organizations to "Ensure
investments in technology positively impact employees, either
directly or indirectly, by factoring in the importance of employee
engagement."
Barry Cooper, President of the Enterprise Group for
NICE:"Now more than ever, organizations are seeking
differentiation based on customer service. Consistently engaging
and building partnerships with the workforce is key. With NICE
receiving the highest scores across each of the four use cases, we
feel that we stand ready to help organizations be their best. We
believe the results of this independent research are a testament of
NICE’s commitment to driving innovation to the market and enabling
our customers to elevate their employee engagement.”
NICE offers an advanced portfolio of solutions for Workforce
Optimization that empower organizations and their employees to
deliver uncompromising customer experiences. Infused with
innovative capabilities, these solutions drive value in every
aspect within the experience center. Solutions include NICE
Workforce Management (WFM), NICE Performance Management (NPM), NICE
Employee Engagement Management (EEM), NICE Quality Central and a
range of offerings focused on the Back Office.
Gartner has been previously recognized NICE as a Leader in its
Magic Quadrant for Workforce Engagement Management, positioned
highest in ability to execute and furthest to the right for
completeness of vision. Magic Quadrant for Workforce Engagement
Management, February 12, 2019.
Gartner, Critical Capabilities for Workforce Engagement
Management, by Simon Harrison and Drew Kraus, March 20, 2019.
Gartner, Magic Quadrant for Workforce Engagement Management, by
Simon Harrison and Drew Kraus, February 12, 2019.
Required Disclaimer:Gartner does not endorse any vendor,
product or service depicted in its research publications, and does
not advise technology users to select only those vendors with the
highest ratings or other designation. Gartner research publications
consist of the opinions of Gartner's research organization and
should not be construed as statements of fact. Gartner disclaims
all warranties, expressed or implied, with respect to this
research, including any warranties of merchantability or fitness
for a particular purpose.
About NICENICE (Nasdaq: NICE) is the worldwide leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Migdal, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190418005260/en/
Corporate Media ContactChristopher Irwin-Dudek,
201-561-4442, chris.irwin-dudek@nice.com
InvestorsMarty Cohen, +1 551 256 5354, ir@nice.com,
ETYisca Erez +972 9 775 3798, ir@nice.com, CET
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