NICE and Prof. Dan Ariely’s Research Confirms - Desktop Robots Significantly Boost Employee Performance and Wellbeing
02 Mai 2019 - 12:30PM
Business Wire
Research reinforces the critical role of
intelligent software robots in improving employee morale and
creativity by eliminating the negative impact of repetitive
tasks
NICE (Nasdaq: NICE) today announced the release of a
series of research-based content comprising key psychological
insights demonstrating employees achieve greater success when
supported by desktop robots. With the inclusion of intelligent
robotics, organizational systems are designed to factor in employee
interest, attention and attitudinal drift. This improves employee
motivation, creativity and mental wellbeing on an individual level
while driving increased efficiency on an organizational level. As
part of this initiative, Professor Dan Ariely shares insights on
why intuitive technology such as NEVA (NICE Employee Virtual
Attendant) and employees can collaborate in a highly effective and
sustainable manner.
Dan Ariely and NICE explore the profound fit between complex
human dynamics and intelligent desktop automation technology in the
recently released content. Ariely explains that both humans and
technology have strengths and limitations, and how the combination
of both the robotic and human workforces therefore creates a
profound opportunity for businesses to leverage the strengths and
minimize the limitations of each. Ariely and NICE explore employee
behaviors such as why employees have a tendency to cut corners,
what limits contact center agents from understanding what customers
want during a service call, and how showing effort to customers and
employees makes them more appreciative.
Dan Ariely is a James B. Duke Professor of Psychology and
Behavioral Economics and is the founder of The Center for Advanced
Hindsight. Ariely hosts a Wall Street Journal column called ”Ask
Ariely” and his TED Talks have received over 10 million views. He
is the author of three New York Times best-selling books.
“Automation can empower employees and reduce errors, when
applied correctly," said Dan Ariely, Professor of Psychology and
Behavioral Economics at James B. Duke University. "There is a
significant opportunity to leverage robotics as a tool to improve
our work and make our workplaces more engaging and creative. When
we create a collaborative relationship that plays to the different
strengths of humans and robots, everyone benefits”.
"We are pleased to partner with Professor Ariely to publish
these intriguing insights. It’s clear that Enterprises can
benefit from taking psychological as well as technological
perspectives into consideration.," Barry Cooper, President of
the Enterprise Group, NICE said. "This research reaffirms NICE
RPA’s vision of ‘Automation for the People’ which aligns technology
with complex human dynamics. We are committed to innovate with
technology such as NEVA which brings out the best in employees
operating in rich complex desktop environments.”
About NICENICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190502005328/en/
Corporate Media ContactChristopher Irwin-Dudek,
201-561-4442chris.irwin-dudek@nice.com
InvestorsMarty Cohen, +1 551 256 5354, ETir@nice.com
Yisca Erez +972 9 775 3798, CETir@nice.com
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