NICE Announces a New Era of Complete Digital Experiences Expediting Enterprises Transition to Smart Digital Conversations
16 Mai 2019 - 11:22AM
Business Wire
NICE Accelerates the Cloud Experience
Revolution Led by CXone With the Acquisition of Brand Embassy
Organizations can now provide a true digital consumer
experience, as NICE (NASDAQ: NICE) announces the next
generation of customer service: Smart Digital Conversations.
Enterprises of all sizes can now dynamically connect with every
consumer based on their preferences. This is enabled by the
acquisition of Brand Embassy, a leading provider of digital
customer engagement. Embedding Brand Embassy in CXone, NICE’s
leading cloud CX platform, combines CXone’s strong analytics and AI
capabilities with Brand Embassy’s groundbreaking and proven
digital-first approach. CXone powered by Brand Embassy
removes the barriers that historically slowed down the customer
experience digital revolution, allowing organizations to put
digital at the forefront of their interactions with consumers.
CXone, fueled with the capabilities provided by Brand Embassy,
is now the only cloud customer experience platform that has the
full range of integrated channels, enabling any digital channel to
be seamlessly and smartly integrated into any customer service
daily operations. With over 30 supported channels, including
Facebook Messenger, Twitter, Apple Business Chat, WhatsApp,
LinkedIn, SMS, email and live chat, CXone powered by Brand Embassy
is now the smartest and most complete cloud customer service
platform for all channels.
This unique integration of CXone and Brand Embassy provides
multiple groundbreaking advantages:
- Digital Service in context,
eliminating “digital agent” siloes – a new “push/pull” paradigm
of naturally handling both real-time (e.g. voice/chat) and digital
messaging interactions in one intelligent inbox.
- Complete digital service management
across contact center operations – The first and only unified
platform with an end-to-end native integration of digital-first
omnichannel management, WFO and Analytics infused with Artificial
Intelligence.
- The most efficient digital
experience suite – Fully integrated 30+ digital messaging
channels with established voice and chat channels all in one native
cloud platform, with full elasticity and pay-per-use model.
Barak Eilam, CEO, NICE, said:
“CXone is already established as the leading Customer Experience
cloud platform, based on the powerful integration of the industry’s
best WFO, Analytics and Omnichannel routing in the cloud. This
makes CXone the perfect choice for enterprises of all sizes, as
they transform to the cloud and advance to analytics. With the
addition of Brand Embassy and its pioneering and market-proven
digital experience suite, CXone now empowers organizations to also
adopt a digital-first strategy, all under one platform.”
About NICENICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Barak Eilam, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190516005347/en/
Corporate Media ContactChristopher Irwin-Dudek,
201-561-4442, chris.irwin-dudek@nice.com
InvestorsMarty Cohen, +1 551 256 5354, ETir@nice.comYisca
Erez +972 9 775 3798, CETir@nice.com
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