NICE to Share Insights on Winning Customer Loyalty in the Digital Era
01 Juillet 2019 - 12:30PM
Business Wire
Webinars to showcase transformational best
practices for analytics, automation, cloud and workforce
management
NICE (Nasdaq: NICE) today announced new webinars to help
organizations improve customer loyalty in the digital domain. This
educational series will empower organizations in addressing the
rising expectation for customized service anywhere and via any
channel, thus improving customer satisfaction. A key topic featured
provides insights on the path to hyper-personalization and how
to leverage AI-driven analytics to deliver it. Click here to
learn more.
Part of the 'Customer Experience - Future Ready' series, the
webinars will feature industry analysts from Forrester, Frost
and Sullivan, Aberdeen and Ventana Research. They will be
joined by NICE experts in sharing best practices for engaging
customers via analytics, automation, cloud and workforce
management. Some of the webinars in the series include:
- July 23, 2019: "Three Ways ConnectiCare Leverages an Analytics
Driven Quality Program to Optimize their Contact Center", by Curt
Brantl, Director, Operational Excellence and Process Effectiveness,
and Chanel R. Wilson, Service Operations Business Analyst,
Connecticare.
- August 22, 2019: "5 Best Practices to Optimize Agent
Performance" by Mark Smith, CEO & Chief Analyst, Ventana
Research, and Rich Correia, Director, Product Marketing, NICE.
- September 5, 2019: "Top New Trends in Intelligent Routing" by
Andy Traba, Director, Product Management and Product Marketing, and
Michele Carlson, Sr. Product Marketing Manager, NICE Nexidia
- September 12, 2019: "How to Drive Customer Satisfaction with
Sentiment Analytics" by Abby Monaco, Sr. Product Marketing Manager,
NICE Nexidia.
- September 17, 2019: "Diversity in the Digital Workplace – How
Robots and Humans can Optimize Collaboration" by Nancy Jamison,
Principal Analyst, Frost & Sullivan, and Karen Inbar, Marketing
Director, NICE.
- September 24, 2019: "The Business Impact of Compliance and
Privacy" by Art Schoeller, VP, Principal Analyst, Forrester, and
Gil Cohen, General Manager, NICE MCR.
- September 26, 2019: "5 Ways to Transform Your Customer Service
with AI-Enabled Hyper-Personalization" by Omer Minkara, VP,
Principal Analyst, Aberdeen, and Aviad Abiri, VP, Portfolio
Marketing & Enablement, NICE
"In today's digital era, providing excellent cross channel
service whenever customers want it is essential. With experiences
playing a pivotal role in consumer decision making, companies must
provide personalized service or risk a decline in customer
loyalty," said Eran Liron, Executive Vice President, Marketing
and Corporate Development, NICE. "This webinar series provides
unique insights from prominent thought leaders on smartly
connecting with customers and effectively collaborating with
employees to redefine customer experience to match
expectations."
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Liron, are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190701005363/en/
Corporate Media Christopher Irwin-Dudek, 201-561-4442,
chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, , ET, ir@nice.com
Yisca Erez +972 9 775 3798, CET, ir@nice.com
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