NICE Robotic Process Automation Deepens AI Capabilities for Expanded Automation Discovery and Real-Time Monitoring Intelligen...
02 Juillet 2019 - 12:30PM
Business Wire
Organizations can now manage the robotic
workforce in a smart and capable manner, magnifying the automation
footprint and accelerating ROI
NICE (Nasdaq: NICE) today announced the availability of
its Robotic Process Automation version 7.1. The new release drives
comprehensive and rapid automation development, ensures business
continuity and enables efficient robotic and human workforce
management. New capabilities include AI-driven automation discovery
for identifying sub-processes, proactive identification of
automation workflows and connectivity issues, intelligent real-time
data, dashboards and sophisticated control features. The result is
an expansion of the automation footprint and faster optimization of
business value and ROI.
NICE RPA version 7.1 optimizes all stages of the automation
lifecycle by delivering the following capabilities and
benefits:
- Automation Discovery Phase: New AI-driven Automation
Finder capabilities enable detailed and precise discovery of
additional sub-processes and their variations recommended for
automation. This allows organizations to smartly plan and develop
their automation roadmap, increase footprint and ultimately speed
up return on investment (ROI).
- Automation Development Phase: Automation Studio, NICE
RPA’s innovative design tool is equipped with a new built-in
debugger capability to display a detailed view of the automation
development flow at the touch of a button. Developers can
proactively pinpoint issues within the automation flow and rapidly
resolve them in real-time. As a result, time to development and
time to value are significantly reduced.
- Operationalization Phase: The AI-driven Shape Analysis
feature supports NEVA (NICE Employee Virtual Attendant) and the
desktop environment. This enables NEVA to integrate with any
desktop application, legacy system and virtual environment.
- Maintenance and Monitoring Phase: IT administrators
have real-time visibility into both the attended and unattended
robotic workforce from a single screen view. Enriched with detailed
data, administrators are empowered to seamlessly monitor and
control the robotic workforce at scale, while taking decisive
action in real-time. The capabilities of the Connectivity Watcher
have also been expanded. When administrators are alerted in
real-time as connectivity breaks occur, this feature provides
detailed data including the precise location, facilitating rapid
troubleshooting. Machine learning algorithms continuously monitor
connectivity behavior, ensuring that the real-time data provided is
valid and reliable. Real-time dashboards also present the business
impact of the breaks, ensuring prioritization of troubleshooting
tasks.
“I am very excited to announce the general availability of NICE
RPA 7.1,” said Barry Cooper, President, NICE Enterprise
Group. "These innovative new capabilities across all stages of
the automation lifecycle enable our customers to automate easier,
faster and with even more impressive results.”
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190702005200/en/
Corporate Media Contact Christopher Irwin-Dudek,
201-561-4442, chris.irwin-dudek@nice.com Investors Marty
Cohen, +1 551 256 5354, ir@nice.com, ET Yisca Erez +972 9 775 3798,
ir@nice.com, CET
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