NICE inContact Announces New Outcome-Oriented Innovations for Customer Services
02 Juillet 2019 - 1:00PM
Business Wire
CXsuccess customer services for CXone partners
with contact center leaders at every step of their journey for
ongoing business value realization and long-term success
NICE inContact, a NICE (Nasdaq: NICE) business, today
announced its latest innovations that bring outcome-oriented
results, enhanced collaboration and continuous engagement with
CXsuccess customer services for CXone customers. With CXsuccess
customer services, NICE inContact delivers a suite of onboarding,
implementation, education and technical consulting services for
customers deployed on the CXone cloud platform.
When contact center leaders work with NICE inContact CXone, they
gain access to CXsuccess customer services and can choose from a
selection of flexible support packages, one that’s best suited for
their contact center needs – no matter their size. CXsuccess
customer services feature six monthly subscription packages with
robust options that range from convenient self-service support to
full-service, enterprise-class “white glove” support with onsite
options for all customers.
With NICE inContact CXsuccess, contact center leaders have a
partner for every step of their journey – from pre-sale through
implementation and beyond – for ongoing business value realization
and long-term success. Most CXsuccess packages include monthly
hours with a designated Customer Success Advisor who proactively
works with the contact center leader throughout their journey to
help ensure that they realize value and continually achieve desired
business results.
“Our innovative CXsuccess customer services program provides
flexible solutions for specialized customer needs, no matter their
size or unique situation. We work hand-in-hand with our customers
to establish proactive, personalized, and collaborative
relationships that are sustained throughout their journey,” said
Paul Jarman, NICE inContact CEO. “Designated NICE inContact
Customer Success Advisors are focused on not only getting customers
up and running smoothly, but also on establishing an ongoing
relationship to ensure they can best leverage our technology to
meet their evolving business goals.”
NICE inContact CXsuccess Customer Services Drive Business and
CX Outcomes With CXsuccess customer services, NICE inContact
enables contact center leaders with the right people, tools and
technology at every step – for ongoing business value realization
and long-term success.
- Outcome Oriented: Through CXsuccess customer services,
NICE inContact helps customers on the CXone platform achieve their
customer experience goals, maximize business benefits from their
investment and accelerate their business objectives. Organizations
who subscribe to CXsuccess monthly benefit from regular
outcome-oriented business reviews and proactive collaboration with
a designated Customer Success Advisor focused on driving continuous
improvement. Through CXsuccess implementation services, contact
centers leaders rely on assigned project resources to go live with
confidence and gain continuity through transitions with designated
advocacy – from pre-sale, through ongoing optimization.
- Team of Experts: CXone customers gain faster resolution
with less effort via a single point-of-contact and enhanced
cross-functional technical collaboration. CXsuccess offers
simplified implementation processes with transition packages and
automation tools for faster data collection. Contact center leaders
can tap into the convenience and flexibility of optional on-site
business requirements development and training – available globally
via NICE inContact and their Certified Implementation Partners. All
CXsuccess packages include access to global 24/7/365 omnichannel
technical support (via preferred channel - phone, chat, electronic
case) and access to an active online Customer Community (1000+
registered users) that features an enterprise-class knowledge base
and enhanced self-service experience with consolidated support,
provisioning and training resources. Priority call routing and
priority case handling options are available.
- Proven Pathways, Prescriptive Options: Contact centers
of all sizes – from small and medium-sized to growing enterprises –
can find their right-sized engagement strategy from a menu of
proven, prescriptive options. CXsuccess flexible onboarding is
built around customer and business needs, making it is easy to
personalize in order to drive successful adoption and team
productivity. In addition to CXsuccess packages and tailored
enablement, CXsuccess offers a wide selection of on-premises
migration kits along with highly-customizable business use cases,
scripting and integrations.
About NICE inContact CXone NICE inContact CXone is the
leading cloud customer experience platform. Only CXone unifies
Omnichannel Routing, Analytics, Workforce Optimization, and
Automation & Artificial Intelligence – providing a seamless
customer and agent experience – as part of one enterprise-grade,
cloud native platform. With its Open Cloud Foundation, CXone powers
rapid innovation via open APIs, leading scalability and reliability
(guaranteed 99.99 percent uptime), and carrier-grade connectivity
(guaranteed voice quality).
About NICE inContact NICE inContact is the cloud contact
center software leader with the world’s #1 cloud customer
experience platform. NICE inContact CXone™ combines best-in-class
Omnichannel Routing, Analytics, Workforce Optimization, Automation
and Artificial Intelligence on an Open Cloud Foundation. NICE
inContact’s solution empowers organizations to provide exceptional
customer experiences by acting smarter and responding faster to
consumer expectations. NICE inContact’s DEVone developer program is
an extensive partner ecosystem, providing applications from partner
companies on the CXexchange marketplace that are designed to
integrate with CXone. NICE inContact is recognized as a market
leader by the leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of both
cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics
of structured and unstructured data. NICE helps organizations of
all sizes deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100
companies, are using NICE solutions. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190702005235/en/
Corporate Media Contact Cheryl Andrus, +1 801 320 3646,
cheryl.andrus@niceincontact.com Investors Marty Cohen, +1
551 256 5354, ET, ir@nice.com, Yisca Erez, +972 9 775 3798, CET,
ir@nice.com
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