NICE Wins Two Consumidor Moderno Awards for Continued Customer Service Leadership Throughout Latin America
03 Juillet 2019 - 1:00PM
Business Wire
Top scores in customer satisfaction, continuity
of use and recommendations by third party indicators drive
accolades
NICE (Nasdaq: NICE) today announced that it has received
two Consumidor Moderno (Modern Consumer) awards. NICE Nexidia and
NICE Real-Time Authentication each scored the highest average
ratings from customers and users on three key indicators evaluated
and were therefore presented with the awards. The indicators were
customer satisfaction, continuity of use and recommendations by
third parties.
NICE was honored for demonstrating excellence in the following
categories:
- Agent Monitoring System: NICE Nexidia helps
organizations drive longer lasting customer loyalty by uncovering
insights about customer behavior over their full journey with the
enterprise. Its purpose-built analytics solutions measure progress
in meeting customer satisfaction and churn reduction goals. For
agent monitoring, Nexidia Analytics captures, sorts and scores 100
percent of agents' interactions on every channel for accurate
performance metrics and results tracking. This drives the discovery
of hidden trends and empowers action. It also allows organizations
to identify higher value interactions that have a greater impact on
key business initiatives. As an added value, Nexidia Analytics also
provides real-time alerts and agent prompts to drive behavioral and
regulatory compliance.
- Digital Recording System with Analytical
Intelligence: NICE Real-Time Authentication (RTA) enables
organizations to protect their customers against fraud via
end-to-end, seamless authentication across channels. Based on voice
biometrics, NICE RTA automatically verifies the caller’s claimed
identity within the first few seconds of a call. Leveraging its
unique Single Voiceprint capability, it allows effortless
authentication and fraud prevention in multiple channels, including
IVR and mobile application. NICE RTA also uses machine learning and
predictive analytics to expose and block unknown fraudsters before
they cause damage.
Analytics is a key strategic pillar for NICE and a domain in
which the company has shown significant leadership. Forrester
Research previously recognized NICE as a Leader in two reports on
Customer Journey Analytics Visioning and Orchestration. NICE
Nexidia’s Customer Engagement Analytics (CEA) received the highest
scores possible in the technology, planned enhancements, partner
ecosystem and number of employees criteria analyzed by the research
and advisory firm. NICE also had amongst the top scores in the
journey design and planning criteria. To download a complimentary
full version of the latter report, please click here.
Yaron Hertz, President, NICE Americas, said "We're
excited to have won this award again in 2019. To receive top scores
for customer satisfaction, continuity of use and recommendation by
third parties from customers and users is an honor. It exemplifies
the rich value that our products are continuing to deliver as well
as the strong alignment with the needs of organizations in the
region."
Roberto Meir, CEO of Grupo Padrão, responsible for the
Consumidor Moderno Awards, said "We're thrilled to honor NICE
with two awards again this year for its keen focus on improving
customer experiences via its innovative technology. This award
recognizes companies that advance corporate-customer relations and
foster best practices in customer service while driving industry
transformation. It’s the only recognition in the Brazilian market
that measures customer satisfaction, recommendation and willingness
to buy products and services from the company."
In its 20th year, the Consumidor Moderno Award annually
recognizes companies that care about and maintain a commitment to
excellence in the quality of their relationship with the customer.
The award is organized by Centro de Inteligência Padrão (CIP), a
business unit responsible for the production of research and
studies focused on the aspects that guide the relationship between
companies and clients in Brazil. For the second consecutive year,
the award organizers count on the partnership with OnYou, which
specialize in quality service audit in the country, using the
Hidden Client and differentiated analysis methodologies.
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Hertz, are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. Statements with respect to Mattersight, are subject to risks
associated with the closing of the acquisition, including the
completion of the Company’s tender offer to purchase the
outstanding share capital of Mattersight and customary closing
conditions, such as regulatory approvals. The forward-looking
statements contained in this press release are made as of the date
of this press release, and the Company undertakes no obligation to
update or revise them, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190703005150/en/
Corporate Media Contact Christopher Irwin-Dudek,
201-561-4442, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Yisca Erez +972 9 775 3798, CET, ir@nice.com
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