By enhancing its footprint within the APAC
region, NICE inContact continues serving global customers with
exceptional experiences
NICE inContact (Nasdaq: NICE) today
announced that Lake Corporation has joined the DEVone Ecosystem
program as the first Australia-based DEVone partner, providing
XCalibur Unified Agent Desktop application on CXexchange. This
application helps reduce average handle times (AHT) for customer
interactions, as agents can process more transactions and will be
able to move in and out of multiple data systems quickly within
compliance. Lake Corporation will lend expertise in intelligent
contact centers, multi-media, and desktop automation to NICE
inContact CXone – the world’s #1 cloud customer experience platform
– to customers across the Americas, EMEA and APAC.
As global customer expectations evolve, creating best-in-class
experiences and highly personalized connections are a key brand
differentiator. The latest global consumer NICE inContact CX
Transformation Benchmark study found that 87% of consumers are
willing to purchase more products from a company after an
exceptional experience, and 81% are likely to recommend that
company to others. Through the DEVone partner network, NICE
inContact CXone enables a global, holistic customer experience
strategy that meets and exceeds customer needs.
NICE inContact previously announced CXone availability in
Australia and New Zealand through NEC Australia and Optus.
Additional partners operating through the APAC region include
Verizon, RingCentral, Atos, Fuze, Tradewinds, Zendesk, Converged
Communication Network Applications, and Byte. Voice coverage is
available through Telstra, Telecom New Zealand, Tata and BT.
“The digital era connects brands and customers on a truly global
scale,” said Paul Jarman, NICE inContact CEO. “From seamless
omnichannel interactions to highly personalized experiences, every
contact center is chasing best-in-class experiences. Through DEVone
partners like Lake Corporation, NICE inContact CXone gives contact
centers the flexibility and customization needed to craft
experiences that stand out, regardless of which region you operate
within.”
“We are excited about joining the NICE inContact DEVone
Ecosystem,” said Pushkar Taneja, Lake Corporation Managing
Director. “XCalibur Unified Agent Desktop has been adopted by
many organizations to simplify complex tasks and enable millions of
transactions, in order to provide enhanced customer experience
(CX). I look forward to a mutually rewarding relationship between
our organizations.”
NICE inContact has a global partner ecosystem in the Contact
Center as a Service (CCaaS) arena, spanning partners in the
customer experience ecosystem including Customer Relationship
Management (CRM), Unified Communications as a Service (UCaaS), and
carrier networks, as well as go to market partners; innovation
partners including NICE inContact DEVone and CXexchange partners;
and specialist Certified Implementation Partners.
About Lake Corporation Lake Corporation is a customer
interaction and security specialist company which has been at the
forefront of business solutions since 1992 – from yesterday’s
cost-saving way of communicating with your customers, to today’s
vital contributor to the bottom-line, and customer loyalty. We
deliver the complete contact center, unified communications,
desktop automation and cyber security solutions from leading
technology partners and in-house development. We consult with
clients through the complete lifecycle – from discovery through
concept, design, implementation, consulting, workflow and
performance optimisation, and full application support.
About NICE inContact CXone NICE inContact CXone is the
leading cloud customer experience platform. Only CXone unifies
Omnichannel Routing, Analytics, Workforce Optimization, and
Automation & Artificial Intelligence – providing a seamless
customer and agent experience – as part of one enterprise-grade,
cloud native platform. With its Open Cloud Foundation, CXone powers
rapid innovation via open APIs, leading scalability and reliability
(guaranteed 99.99 percent uptime), and carrier-grade connectivity
(guaranteed voice quality).
About NICE inContact NICE inContact is the cloud contact
center software leader with the world’s #1 cloud customer
experience platform. NICE inContact CXone™ combines best-in-class
Omnichannel Routing, Analytics, Workforce Optimization, Automation
and Artificial Intelligence on an Open Cloud Foundation. NICE
inContact’s solution empowers organizations to provide exceptional
customer experiences by acting smarter and responding faster to
consumer expectations. NICE inContact’s DEVone developer program is
an extensive partner ecosystem, providing applications from partner
companies on the CXexchange marketplace that are designed to
integrate with CXone. NICE inContact is recognized as a market
leader by the leading industry analyst firms.
www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of
both cloud and on-premises enterprise software solutions that
empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20191118005311/en/
Corporate Media Cheryl Andrus, +1 801 320 3646,
cheryl.andrus@niceincontact.com Investors Marty Cohen, +1
551 256 5354, ET, ir@nice.com Yisca Erez +972 9 775 3798, CET,
ir@nice.com
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