Customers Give NICE inContact CXone Perfect Scores in all 12 Vendor Satisfaction Categories in DMG Report
23 Janvier 2020 - 12:30PM
Business Wire
For the second consecutive year, CXone achieves
the highest overall vendor and product satisfaction ratings
NICE inContact (Nasdaq: NICE) today announced that CXone,
the world’s #1 cloud customer experience platform, received perfect
5.0 scores from customers for all 12 vendor satisfaction
categories, according to a new report by contact center,
back-office and real-time analytics research and consulting firm
DMG Consulting LLC.
DMG Consulting’s 2019-2020 Cloud-Based Contact Center
Infrastructure Product and Market Report presents product as well
as vendor satisfaction ratings, each broken down into several
categories, as collected from cloud contact center infrastructure
users.
NICE inContact CXone attained the highest overall vendor and
product satisfaction ratings of all companies represented in the
DMG report. Among the top-ranked aspects of CXone are its
innovation, professional services, ease of doing business,
responsiveness to product enhancement requests, training, and
vendor communication.
NICE inContact also received perfect 5.0 scores in eight of 10
product capabilities satisfaction ratings categories, ranking the
highest overall ahead of all other vendors evaluated. Additional
top-ranked attributes of NICE inContact are AI and automation
capabilities, quality management/coaching capabilities, CRM
features and functionality, and IVR features and functionality.
“On an annual basis, DMG Consulting conducts independent
customer satisfaction surveys to measure end-user satisfaction with
vendors and their products, as well as their service, support,
professional services, training and innovation,” said Donna Fluss,
President of DMG Consulting. “DMG conducts these analyses because
they provide great insights into general market trends and end-user
issues and concerns.”
“The second consecutive year of outstanding customer
satisfaction ratings for CXone in the DMG Consulting report
reflects the dedication NICE inContact has to meeting the needs of
organizations of all sizes across the globe, ultimately helping
them achieve positive business outcomes,” said Paul Jarman, NICE
inContact CEO. “Modern customers are highly agile and hold the
brands they partner with to exceedingly high standards. CXone gives
organizations a complete, intelligent and unified solution on an
open cloud foundation, allowing brands to provide seamless
digital-first omnichannel interactions in today’s experience
economy.”
NICE inContact CXone delivers the world’s most comprehensive
digital-first omnichannel offering in the Contact Center as a
Service (CCaaS) market. With digital-first omnichannel, CXone now
makes it possible for organizations of all sizes across the globe
to reach more customers each and every day throughout the year
using voice and a vast range of digital channels such as SMS text,
Facebook Messenger, Twitter, or WhatsApp – all unified on the CXone
cloud customer experience platform.
To learn more about the DMG report click here.
About NICE inContact NICE inContact is the cloud contact
center software leader with the world’s #1 cloud customer
experience platform. NICE inContact CXone™ combines best-in-class
Omnichannel Routing, Analytics, Workforce Optimization, Automation
and Artificial Intelligence on an Open Cloud Foundation. NICE
inContact’s solution empowers organizations to provide exceptional
customer experiences by acting smarter and responding faster to
consumer expectations. NICE inContact’s DEVone developer program is
an extensive partner ecosystem, providing applications from partner
companies on the CXexchange marketplace that are designed to
integrate with CXone. NICE inContact is recognized as a market
leader by the leading industry analyst firms.
www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of
both cloud and on-premises enterprise software solutions that
empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20200123005286/en/
Corporate Media Cheryl Andrus, +1 801 320 3646,
cheryl.andrus@niceincontact.com
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
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