By upgrading and expanding its NICE solutions,
PSCU will enhance service and improve efficiency
NICE (Nasdaq: NICE) today announced that PSCU, a premier
payments credit union service organization, has expanded its
relationship with NICE. Looking to enhance service, improve
enterprise efficiency, increase scalability and provide an
advantage to their credit unions and their members, PSCU selected
NICE’s wide portfolio of solutions to enhance its approach to
providing an unparalleled experience for its Owner credit unions
and their members.
“We are excited to expand our use of NICE’s state-of-the-art,
market-leading technology throughout our business and continue to
provide cutting-edge technology to our credit unions,” said Tom
Gandre, EVP and COO at PSCU. “The success of our credit unions
and their members is our top priority, and NICE’s portfolio
provides a wide range of integrated solutions that will help us
continue to further modernize our operations, enable our employees
to focus more time on member interactions and provide an enhanced
experience for our credit unions and their members. We are
confident that our investment in NICE technology helps us ensure a
best-in-class experience for our credit unions, as well as
sustained success in our industry.”
PSCU supports over 1,500 credit unions, representing more than
3.8 billion transactions annually. Founded by credit unions more
than 40 years ago, PSCU plays a leading role in the progression of
credit union success and growth. From end-to-end solutions that
help credit unions thrive to contact center support that serves as
an extension of credit union staff, PSCU is committed to helping
credit unions achieve a strategic and competitive advantage.
“PSCU is a proven leader in the payments space and continues to
find innovative new ways to provide the highest level of service to
their credit unions and their members,” said Barak Eilam, NICE
CEO. “They truly understand the value of delivering a
transformational service experience and we’re excited that PSCU has
selected multiple solutions within the NICE portfolio to drive this
process.”
NICE Robotic Process Automation takes the impeccable execution
of robotics, combined with the human element to create the perfect
process execution and exceptional customer experience. By using
NICE Robotic Process Automation, PSCU is providing their employees
with support by automating repetitive tasks, allowing them to do
the work that they enjoy.
NICE Workforce Management has been the market leader for the
most complete workforce management (WFM) solution for more than a
decade, supporting complex environments and allowing organizations
to adapt quickly to daily scheduling changes while meeting other
performance goals. PSCU has upgraded to NICE WFM 7.2, which
includes enhancements that enable next-generation planning and
expanded cloud capabilities for its contact centers.
NICE Employee Engagement Manager solves contact center staffing
challenges by providing employees with 24/7 self-service scheduling
capabilities while increasing their satisfaction and engagement. By
empowering employees with this new tool, contact center agents can
adjust their schedules with added flexibility while enabling PSCU
to better optimize staffing levels, lower attrition and improve
overall satisfaction.
NICE Nexidia Analytics is an industry-leading interaction
analytics solution that helps uncover insights into far-reaching
areas of the customer journey, promoting increased customer
satisfaction and loyalty, improved compliance, cost savings and
improved sales effectiveness. By combining insights from customers’
unstructured interactions with deep insights into their individual
journeys, PSCU contact centers and its credit unions are now able
to more quickly respond based on a broader view of members'
experiences.
NICE Quality Central will help PSCU’s Contact Center Services
& Solutions team gain direct insight into agent performance.
Quality assurance processes will be streamlined and automated to
improve evaluation time and scoring. This will help identify best
practices in handling specific call types and leveraging the
information for coaching to help encourage better performances.
NICE Engage Recording allows the recording of contact center
interactions for compliance, customer and business insights and
prompt authentication. This scalable and robust platform will make
it easy for PSCU to record and manage interaction data from
multiple channels and data sources in a single place.
Actimize ActOne Extend will modernize PSCU’s expanding payments
operations with a holistic, fully automated and AI-powered
investigations and case management platform. This will replace
legacy systems and accelerate PSCU's platform technology strategy,
allowing the organization to more efficiently and effectively serve
its Owner credit unions and their members.
About PSCU PSCU, the nation’s premier payments CUSO,
supports the success of 1,500 credit unions representing more than
3.8 billion transactions annually. Committed to service excellence
and focused on innovation, PSCU’s payment processing, risk
management, data and analytics, loyalty programs, digital banking,
marketing, strategic consulting and mobile platforms help deliver
possibilities and seamless member experiences. Comprehensive,
24/7/365 member support is provided by contact centers located
throughout the United States. The origin of PSCU’s model is
collaboration and scale, and the company has leveraged its
influence on behalf of credit unions and their members for more
than 40 years. Today, PSCU provides an end-to-end, competitive
advantage that enables credit unions to securely grow and meet
evolving consumer demands. For more information, visit
pscu.com.
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Eilam, are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20200212005313/en/
Corporate Media Contact Christopher Irwin-Dudek,
201-561-4442, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Yisca Erez +972 9 775 3798, CET, ir@nice.com
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