NICE Enables Critical Business Continuity as Organizations Race to Address Customer Service Spikes in Light of COVID-19
10 Mars 2020 - 7:42PM
Business Wire
NICE helps organizations around the globe as
they respond to heavily varying interaction volumes while having to
change the way they work
NICE (Nasdaq:NICE) today announced that its CXone
platform is allowing a growing number of organizations to deal with
COVID-19 readiness and response. Organizations are racing to
respond to COVID-19, and this is requiring workforce agility as
they seek to protect their employees and ensure their ability to
continually provide services.
With the global impact of COVID-19 organizations need to ensure
adaptability within their Business Continuity Plans. To accomplish
this, companies are quickly adopting CXone to leverage its extreme
flexibility and elasticity. As the nature of customer inquiries is
changing by the day, the ability to quickly coach and train front
line agents and do so even if they are working form home, is their
way to manage the rapid changes and make sure no customer issue is
left unresolved.
Being a cloud native platform, CXone has the elasticity and
flexibility that enables organizations to manage the new
requirements. Work can be instantaneously shifted to the employee's
home or between locations whether domestically or internationally,
and volumes can shift with no practical limit.
With NICE as the only vendor to be named a Leader by Gartner
across both their Magic Quadrant for Contact Center as a Service,
North America report, published in October 2019 and the Magic
Quadrant for Workforce Engagement Management report published in
February 2020, organizations are seeking a recognized leader for
support.
“We are proud to assist our customers and work with them around
the clock to ensure their business continuity plans can meet the
requirements of the changing landscape with respect to COVID-19,”
said Paul Jarman, CEO NICE inContact. “With employee safety being
paramount, they also have to address the increasing number of
interactions and inquiries coming from their end customers. For
some this is uncharted territory and we see them increasingly
seeking a solution that can adapt with their needs.”
About NICE NICE (Nasdaq:NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman, CEO NICE
inContact, are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the Company). In some
cases, such forward-looking statements can be identified by terms
such as believe, expect, may, will, intend, project, plan, estimate
or similar words. Forward-looking statements are subject to a
number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of
the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20200310005882/en/
Corporate Media Christopher Irwin-Dudek, 201-561-4442,
chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
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