Shaw Industries Automates Sales Compensation and Boosts Operational Efficiency with NICE Sales Performance Management
24 Mars 2021 - 11:30AM
Business Wire
Cloud-based NICE SPM solution streamlines
management of sales incentives for thousands of retailers at the US
flooring company
NICE (Nasdaq: NICE) announced today that Shaw Industries
Group, Inc., is experiencing positive results by leveraging NICE's
cloud-based Sales Performance Management solution. The US flooring
company has benefitted from improved payment accuracy, enhanced
operational efficiency and increased customer satisfaction across
its large retail network by implementing NICE SPM. For more
information, watch this video testimonial.
Shaw Industries, a US-based flooring company and a leading floor
covering provider, has a network of chain retail and individual
store partners. The NICE solution was chosen for its ability to
quickly adapt to dynamically changing needs and to effectively
handle the flooring giant’s intricate retailer incentive system.
The centralization and coherence NICE SPM brought to the management
of Shaw Industries’ sales incentives increased operational
efficiency across its network of retailers, eliminating most manual
workflows and time-consuming emails. The flooring company is now
able to rapidly process hundreds of thousands of transactions,
while optimization has reduced the number of volume rebate plans
for retailers from 1,000 to no more than 10.
In addition to faster processing, rebate payments by Shaw
Industries are more accurate with NICE SPM. Complex crediting
rules, such as waterfall transaction capping between multiple plans
and the like, are easily applied across the company’s network.
Shaw’s business users can now independently define, modify and
launch rebate programs and enroll retailers into programs as
needed. Real-time, line-level reports provide retailers with
visibility into their rebates, cutting down on disputes and
inquiries. The automation and increased transparency of NICE SPM
has also simplified and contributed to Shaw Industries’ compliance
with auditing standards.
Gayla Moore, Business Systems Manager, Shaw Industries,
Inc. said, “In feedback surveys, our divisional and regional
sales managers regularly give NICE SPM scores of 4 or 5 out of 5
when ranking their experience using the new system. Our rebate
analysts particularly like using the system, as they feel more
self-sufficient and have no need for IT or managerial assistance.
Personally, I also enjoy using the system - it has made my job a
lot easier.”
Barry Cooper, President, NICE Enterprise Group,
said, “It is always rewarding to hear how NICE SPM has
helped a large organization such as Shaw Industries to simplify and
efficiently manage sales compensation and improve its business
performance. The company is recognized for its high performance
standards, and we're pleased to help Shaw continue to meet them
thanks to SPM’s flexibility, ease of use and dynamic
responsiveness. We believe this is yet another validation of how
innovation helps organizations reinvent their customer service to
ensure exceptional experiences.”
To learn more, watch this video testimonial or read the case
study.
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20210324005365/en/
Corporate Media Christopher Irwin-Dudek, 201-561-4442,
chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET,
ir@nice.com
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