NICE Positioned Furthest and Highest in 2021 Gartner Magic Quadrant for Workforce Engagement Management
27 Avril 2021 - 5:21PM
Business Wire
NICE CXone recognized as sole Leader in both
WEM and CCaaS Magic Quadrant research NICE highlighted for
out-innovating competition and driving workforce engagement agility
through integrated AI and analytics
NICE (Nasdaq: NICE) today announced it has been
recognized as a Leader in the “Gartner Magic Quadrant for Workforce
Engagement Management” report for the 13th consecutive year. NICE
is positioned highest on the 'Completeness of Vision' and furthest
on the 'Ability to Execute' axis, respectively.
NICE is once again the only vendor to be consistently named a
Leader by Gartner across both their Magic Quadrant for Contact
Center as a Service, North America report2 published in November
2020, and Magic Quadrant for Workforce Engagement Management
report.
Enabling agents, part of the anywhere workforce, to serve
customers with its unified suite of best-in-class cloud WEM
solutions, NICE believes empowers a digital and flexible staff.
With the use of analytics, AI and automation, which are embedded
across the entire suite, NICE enables better management of the
evolving relationship between customers, employees and
technologies.
Barry Cooper, President, NICE Workforce & Customer
Experience Group, said, “2020 re-defined the fundamentals of
customer service and at the same time, organizations experienced an
unprecedented surge in volume and a dramatic shift to digital
interactions. Being successful in this transformative time while
managing a remote workforce can only be tackled with the most
extreme agility fuelled by smart AI, and automation, and with an
infrastructure that allows rapid innovation. NICE’s Agile CXone WEM
allows organizations around the world to be there for their end
customers and employees, driving extraordinary experiences while
making sure they are ready for the new normal in 2021 and
beyond.”
Defining a Leader The annual Gartner Inc. report offers a
comprehensive look at the WEM marketplace as well as a snapshot of
the vendors in it via its Magic Quadrant, which positions companies
in one of the four quadrants, one of which is the Leaders quadrant.
The analyst firm states that "Leaders provide functionally broad
and deep WEM solutions that can be deployed and supported globally.
Their software is suitable for enterprises of all sizes and
complexity, and they have broad industry coverage. Their revenue is
strong and new references are readily available."1
1 Source: Gartner, “Magic Quadrant for Workforce Engagement
Management,” Jim Davies, Jim Robinson, 26 April 2021. 2 Referred to
as NICE inContact in the Magic Quadrant for Contact Center as a
Service, North America, published November 13, 2020.
2021-2017: recognized by the name NICE 2008-2015: Nice Systems
Report renamed: 2017-2021: Magic Quadrant for Workforce Engagement
Management 2014-2015: Magic Quadrant for Customer Engagement Center
Workforce Optimization 2008-2013: Magic Quadrant for Contact Center
Workforce Optimization
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of Gartner's research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20210427005852/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
chris.irwin-dudek@nice.com, ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com,
ET
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