NICE Revolutionizes Contact Center Recording with the Launch of InterACT, the Industry’s Only AI-Powered Agile Recording So...
07 Mai 2021 - 12:30PM
Business Wire
NICE’s next-gen AI-powered recording solution,
with its microservices-based cloud architecture, takes scalability,
security and flexibility to new heights while supporting a paced
migration to the cloud and CXone
NICE (Nasdaq: NICE) today announced it is transforming
the way contact centers manage interaction recording with the
launch of InterACT. A new AI-powered recording solution, InterACT
automates end-to-end recording decisioning processes, dramatically
reducing manual configurations, saving time and reducing human
error. InterACT ensures secure operations, business continuity and
scales up to support as many as 200,000 agents on the same
system.
Based on a microservices-driven cloud architecture, InterACT is
flexible and highly scalable, with load balancing that optimizes
server footprint. Supporting cloud, on-premises and hybrid
configurations, InterACT meets each customer’s specific
requirements. Organizations can also easily and gradually migrate
to the cloud and CXone at a pace of their choice. With its
combination of microservices-based architecture and AI-powered
recording, InterACT ensures unprecedented business continuity,
including N+M redundancy that can withstand multiple service
disruptions.
InterACT automates the entire decisioning process behind how
calls are recorded. Unlike traditional recording systems, settings,
such as system mapping, do not need to be determined for every
integration and scenario. The AI recording underpinning the
solution automatically adapts to interaction channels, recorder
configurations, extensions, and data sources. The result is an
agile system that automatically adjusts to all contact center
environments and an automated deployment process that’s fast and
accurate.
Along with its technological and operational advances, InterACT
takes user experience to new frontiers of simplicity and agility,
enabling IT administrators and managers to easily ensure compliance
of their contact center evidence keeping. The consistent,
easy-to-use interface is based on HTML5, while the solution’s
capabilities are presented as a suite of easily activated
applications.
InterACT puts security front and center by aligning with the
latest security standards, including CVSSv3 and TLS1.3, and
leveraging the most advanced authentication and authorization
solutions, such as Active Directory, ADFS, SAML and OpenID.
Barry Cooper, President, NICE Workforce & Customer
Experience Group, said, “InterACT redefines how organizations
record contact center interactions. By using a cloud
architecture, either in the cloud or on-premise, InterACT scales
orders of magnitudes higher than anything previously in the market.
By using AI, InterACT simplifies set up, allowing users to
define what they want to record and automating how to do it.
In short, InterACT powers agile, comprehensive recording for
compliance and quality while paving the way to the cloud and
CXone.”
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20210507005147/en/
Corporate Media Christopher Irwin-Dudek, +1-201-561-4442,
ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1-551-256-5354, ET,
ir@nice.com
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