NICE Earns Broad Industry Recognition for Its Leading AI Customer Experience Technology
08 Septembre 2021 - 12:30PM
Business Wire
NICE’s Enlighten AI recognized for predictive
and behavioral AI insights that deliver competitive and measurable
real-world results
NICE (Nasdaq: NICE) today announced that Enlighten AI was
named the winner in the “Best Use of Predictive and Prescriptive
Analytics” category of Computing magazine’s AI & Machine
Learning Awards. Enlighten AI was also recognized by KMWorld and
NICE was added to the KMWorld AI 50 – a list of the top companies
that are helping organizations win in an increasingly competitive
marketplace. These awards further validate the unrivaled ability of
Enlighten AI to help businesses deliver exceptional customer
experiences and drive positive business outcomes.
Computer magazine’s AI & Machine Learning Award recognizes
Enlighten AI for its predictive and prescriptive analytics use
cases that answer important questions for every type of
organization. Leveraging data from all business sectors to predict
what will happen and provide clarity and understanding on how
organizations can act on the information helps them prepare for
future scenarios. Enlighten AI demonstrated how organizations can
achieve successful metrics, such as increased customer
satisfaction, return on investment (ROI), reduced operational
costs, and more.
Similarly, KMWorld’s AI 50 highlights the companies that are
paving the way for businesses to excel in delivering customer
satisfaction and operational efficiency using products and services
with embedded intelligence and automation.
Barry Cooper, President, NICE Workforce & Customer
Experience Division said “In the contact center space, where
billions of interactions happen daily, AI is increasingly
considered necessary to compete by providing faster, more accurate
customer service effectively. Enlighten AI’s purpose-built AI
solutions drive extraordinary experiences that customers come to
expect. We are honored to be recognized by KMWorld and Computing
magazine for Enlighten AI’s proven ability to deliver on the
promise of next-gen CX.”
Developed from over 30 years of industry expertise and using the
largest syndicated interactions dataset, Enlighten AI provides
contact centers a complete, objective and automated behavioral
analysis of every interaction. A suite of innovative CX solutions
operationalizes these insights, accelerating action and turning
customer service into a real competitive differentiator.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered contact
center software. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, partner
with NICE to transform - and elevate - every customer interaction.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Barry Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20210908005360/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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