Bell to provide state-of-the-art cloud contact
center services to Canadian businesses of all sizes with NICE CXone
on Canada’s largest voice and data network
NICE (Nasdaq: NICE) today announced an agreement with Bell (TSX,
NYSE: BCE), Canada's largest communications company, to expand
access to NICE CXone for Contact Center as a Service (CCaaS) in
Canada. CXone, the world’s most comprehensive omnichannel offering
in the CCaaS market, will provide Bell customers the
industry-leading contact center platform combined with Bell’s
ultra-fast speed and low latency network that contact centers need
for highly flexible, digital-first customer experiences.
In today’s competitive digital landscape, contact centers play
an integral role in fostering customer relationships and building a
community of highly engaged brand advocates. Key to establishing
these connections is an all-in-one and cloud native omnichannel
contact center, which enables the seamless movement between
self-service and agent-assisted customer service channels. In fact,
the 2020 NICE Customer Experience (CX) Transformational Benchmark,
Consumer Wave, which surveyed more than 2,500 consumers across the
United States, Canada, the United Kingdom and Australia, found that
regardless of where they begin an interaction, 94 percent of
consumers say they want seamless access to a customer service
agent. Further, 83 percent say that they expect to switch to chat,
text or phone in the same interaction. CXone, offered by Bell, will
help Canada-based contact centers meet and exceed these
expectations.
“With the breakneck speed with which consumer preferences
evolve, companies must continue to keep pace with the customer
experience they are delivering,” said Paul Jarman, CEO, NICE
CXone. “CXone delivers all the capabilities businesses need to
innovate and grow, and is the only CCaaS platform with an embedded
AI engine. The combination of CXone with Canada’s largest network
and contact center business services brings a reliable, scalable
and innovative solution to businesses that want to ensure every
customer experience is a positive one.”
NICE and Bell together will combine their respective strengths
to provide Canadian businesses with an advanced contact center
solution with CXone, the leader in CCaaS, and Bell’s advanced
high-speed network with built-in security and redundancy. Bell
works with organizations of all sizes to build solutions that work
for their business, from solution design and technology integration
to 24/7 bilingual support. Now with CXone, Bell can help these
organizations implement a digital-first omnichannel strategy so
that they can stay connected with their customers anywhere, anytime
and on any device.
“By partnering with NICE CXone, Bell is offering customers the
most comprehensive and flexible platform designed to provide the
best in customer service,” said Jeremy Wubs, Bell’s Senior Vice
President of Product, Marketing and Professional Services.
“With Bell’s 25 years in contact center expertise and our fast,
reliable and secure network, customers will have access to the
latest technologies and strategies to reduce costs, boost
efficiency and exceed customer expectations.”
NICE continues to invest in innovation to help customers deliver
exceptional customer experiences. With over 2,300 R&D staff,
NICE holds more than 400 patents. With digital-first omnichannel,
CXone makes it possible for organizations of all sizes across the
globe to reach more customers, using voice and a vast range of
digital channels such as SMS text, Facebook Messenger, Twitter, or
WhatsApp – all unified on the CXone cloud customer experience
platform.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered contact
center software. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, partner
with NICE to transform - and elevate - every customer interaction.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners; cyber security attacks or other security breaches against
the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20210915005316/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, chris.irwin-dudek@nice.com ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
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