NICE Hosts CXi Week, Sharing the Top Trends and Must-Haves for Next-Gen Digital-First Customer Experience in 2022
26 Octobre 2021 - 12:30PM
Business Wire
The three-day virtual conference will feature
leading industry analysts, CX futurists, and key NICE experts on
strategies that are exceeding the boundaries of the contact
center
NICE (Nasdaq: NICE) today announced Digital CXi Week
2021, a virtual conference exploring the future of customer
experience interactions (CXi) and its role in reshaping all
interactions in and beyond the modern contact center. The event
takes place November 2-4, with guest presentations by leading
analysts from Forrester and Aberdeen, globally recognized author
and CX futurist Blake Morgan, and NICE CXi specialists. To register
for any or all the Digital CXi Week sessions, click here
The sessions will focus on a variety of topics around the
evolving concept of digital-first CX, including how it requires
businesses to rethink traditional notions of customer service and
the contact center.
“Extraordinary CX is no longer just a competitive edge — it’s a
necessity for your business’ survival,” said Paul Jarman, NICE
CXone CEO. “Likewise, the contact center is no longer an
isolated touchpoint. It is becoming the hub of an all-encompassing,
next-gen customer experience that extends well beyond the contact
center. To help build a digital-first CX strategy for 2022 that
embraces this change, we are pleased to present CXi Week, where
diverse CX experts will share their valuable insights into
delivering seamless, AI-infused journeys that span self-service and
agent assisted interactions to fuel increased customer satisfaction
and brand loyalty.”
Day one of the online event will provide an overview of how
customer expectations and interactions have shifted to demand a
digital-first customer journey strategy. Highlights will include a
deep dive into the need to fuse digital self-service with
well-prepared agents to deliver the future of CXi, as well as the
top five CX trends that will define 2022. Guest speaker Max Ball,
Principal Analyst at Forrester, will explore the technology,
workforce, and business priorities for experience leaders as they
plan for 2022.
On day two, Omer Minkara, VP and Principal Analyst at Aberdeen,
will present research into how smart self-service and digital
improves CSAT and lowers costs. Minkara will share Aberdeen’s
metrics and analysis regarding the impact of smarter self-service
on leading contact centers — along with the continuing struggle to
keep the self-service experience in line with customer
expectations. The webinar will also include some best practices
among leading companies that help drive innovation and transform
self-service experiences.
The closing session will analyze how AI and automation can be
critical elements in meeting customer expectations for proactive,
anticipatory support. CX futurist Blake Morgan will describe how
understanding customers, anticipating their needs, and
personalizing support are becoming basic elements for customers
evaluating their experiences. In addition, CXi experts from NICE
will discuss the tools and technologies necessary for empowering
agents to deliver instant results and satisfaction.
To register for any or all the Digital CXi Week sessions, click
here.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Jarman, are based on
the current beliefs, expectations, and assumptions of the
management of NICE Ltd. (the “Company”). In some cases, such
forward-looking statements can be identified by terms such as
“believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,”
“project,” “anticipate,” “plan,” “estimate,” or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of changes in economic and
business conditions, including as a result of the COVID-19
pandemic; competition; successful execution of the Company’s growth
strategy; success and growth of the Company’s cloud
Software-as-a-Service business; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; the Company’s dependency
on third-party cloud computing platform providers, hosting
facilities and service partners;, cyber security attacks or other
security breaches against the Company; the effect of newly enacted
or modified laws, regulation or standards on the Company and our
products and various other factors and uncertainties discussed in
our filings with the U.S. Securities and Exchange Commission (the
“SEC”). For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports
filed from time to time with the SEC, including the Company’s
Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this
press release, and the Company undertakes no obligation to update
or revise them, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20211026005563/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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