NICE CXone Achieves Perfect Vendor Satisfaction Scores Across 15 Categories in DMG Consulting Report
01 Novembre 2021 - 11:30AM
Business Wire
Receiving top satisfaction ratings, NICE CXone
recognized for innovation and current product in cloud-based
contact center infrastructure report
NICE (Nasdaq: NICE) today announced that CXone has
received perfect 5.0 scores in 15 customer satisfaction categories
across DMG Consulting’s 2021-2022 Cloud-Based Contact Center
Infrastructure Product and Market Report. CXone was recognized for
innovation and the current product, among others, in the report
which evaluates the business, market and technological trends that
are shaping the cloud-based contact center infrastructure segment.
For a complimentary copy of the report, click here.
The categories in which NICE CXone received top scores are
product, system upgrades, innovation, vendor communication, product
pricing, omnichannel inbound (voice and digital routing, queuing
and handling), omnichannel outbound and campaign management,
IVR/IVA self-service, supervisor interface, remote/work-at-home
agent and supervisor capabilities, system
administration/provisioning and license management, system
scalability, business continuity/disaster recovery, ease of
integration with third-party applications and surveying/voice of
the customer capabilities.
“We believe being named a leader across key areas of customer
satisfaction is no accident,” said Paul Jarman, NICE CXone
CEO. “It’s a direct result of our commitment to collaborating
with our customers across their digital transformation journeys and
consistently offering innovative technology that drives exceptional
experiences for customers and employees. We thank our customers for
their continued support and for demonstrating our dedication in
this report.”
Businesses of all sizes are increasingly turning to NICE CXone
to transform their customers’ experiences based on NICE CXone’s
proven scalability, reliability, flexibility and security.
Digitally transforming with the cloud enables businesses to
leverage technological advances like AI-powered chatbots and agent
next-best-actions, changing the way customers engage with companies
by providing anytime, anywhere and anyplace conveniences.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Jarman, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20211101005407/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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