First Orion Collaborates With NICE CXone to Help Customers Create a True Digital Call Experience With Branded Calling Solutions
22 Novembre 2021 - 3:00PM
First Orion, a leading provider of branded calling solutions for
enterprises, today announced it has partnered with NICE (NASDAQ:
NICE), the provider of the world’s #1 cloud-native customer
experience (CX) platform, CXone, to deliver Branded Calling
solutions and support STIR/SHAKEN call authentication for NICE
CXone enterprise customers.
Leveraging First Orion’s Branded Calling solutions, companies on
the NICE CXone platform can offer a secure, verified outbound phone
call indicating who they are and the reason for calling. The
transparency offered through a branded call empowers consumers to
make an informed decision on whether they wish to engage the caller
— a significant step forward in helping restore consumers’ trust in
their phones.
“Our goal is to help companies build long-term relationships
with their customers by powering exceptional interactions and
service,” said Paul Jarman, NICE CXone CEO. “This collaboration
with First Orion allows our enterprise customers to deliver
trusted, informed digital call communications that improve customer
and agent experiences, reduce call center attrition, and increases
productivity and revenues.”
The rise in robo and scam calls over the last 18 months have
made U.S. consumers apprehensive about answering an unknown phone
call. In fact, 85% of consumers say they consider brands that
contact them with an unidentified number as “illegitimate,”
according to First Orion’s newly released 2021 Brand Impact Report.
By offering a branded call experience that engages customers,
companies can increase contact, conversion, and call resolution
rates and lift first call answer rates by as much as 200%.
“This strategic partnership demonstrates how branded calling and
STIR/SHAKEN call authentication can transform contact centers and
support trusted digital communications,” said Jim Womble, EVP of
Business Development at First Orion. “By offering verified,
protected outbound calling, NICE CXone is helping its customers
create meaningful, trusted connections and exceed their business
metrics.”
For more information about this partnership and First Orion’s
branded call and STIR/SHAKEN call authentication solutions, visit
www.firstorion.com.
About NICEWith NICE (Nasdaq:
NICE), it’s never been easier for organizations of all sizes around
the globe to create extraordinary customer experiences while
meeting key business metrics. Featuring the world’s #1 cloud native
customer experience platform, CXone, NICE is a worldwide leader in
AI-powered self-service and agent-assisted CX software for the
contact center – and beyond. Over 25,000 organizations in more than
150 countries, including over 85 of the Fortune 100 companies,
partner with NICE to transform - and elevate - every customer
interaction. www.nice.com.
About First OrionFirst Orion provides true
digital call experiences for the world’s leading mobile carriers,
enterprises, and mobile apps developers. The company’s Branded
Calling Suite – INFORM and ENGAGE – allow businesses to brand their
outbound calls while empowering consumers to connect over a
trusted, verified call. First Orion’s Call Protection Suite offers
scam, fraud, and spoof protection solutions to hundreds of millions
of consumers. Processing more than 110 billion calls annually,
First Orion powers digital call experiences for T-Mobile, Metro by
T-Mobile, and Boost Mobile networks along with Fortune 500 brands,
PrivacyStar, and other mobile apps. Headquartered in North Little
Rock, Arkansas, First Orion was founded in 2008 and employs more
than 300 people across its global offices. For more information,
visit www.firstorion.com.
INFORM, ENGAGE, and PrivacyStar are registered trademarks of
First Orion.
Media Contact:Uproar PR for First OrionRachel
Guniargunia@uproarpr.com
NICE (NASDAQ:NICE)
Graphique Historique de l'Action
De Juin 2024 à Juil 2024
NICE (NASDAQ:NICE)
Graphique Historique de l'Action
De Juil 2023 à Juil 2024