NICE Robotic Process Automation Recognized as a Leader in SPARK Matrix™ 2021
06 Décembre 2021 - 12:30PM
Business Wire
Quadrant Knowledge Solutions report recognizes
NICE for technology excellence and customer impact, highlights
NICE’s AI-driven Automation Finder as key differentiator
NICE (Nasdaq: NICE)
announced today that it has been recognized as a Technology Leader
in the SPARK Matrix™: Robotic Process Automation (RPA) 2021 report.
Among the key differentiators highlighted by Quadrant Knowledge
Solutions, the report cites NICE RPA as ”improving the employee
experience and providing better customer engagement…”. The report
went on to state, “They help the organizations to provide a
seamless, consistent, and personalized customer experience across
the customer journey.”
According to Apoorva Dawalbhakta, Senior Analyst at Quadrant
Knowledge Solutions, “NICE, with their RPA products that
include NEVA attended automation, Robotic Automation, Desktop
Analytics, Automation Finder, and Automation Studio, has received
strong ratings across the parameters of technology excellence and
customer impact and has also been positioned among the technology
leaders in the 2021 SPARK Matrix™ of the robotic process automation
(RPA) market. NICE is a leading provider of cloud and on-premise
enterprise software solutions that enable organizations to make
better decisions by analyzing structured and unstructured data
using advanced analytics via AI-driven automation discovery tools,”
adds Apoorva.
The Quadrant Knowledge report recognized NICE’s many
differentiators stating, “The NICE RPA solutions’ technological
differentiators include an AI-driven automation discovery tool,
namely Automation Finder, as it helps to analyze data and recommend
automation opportunities along with Desktop Analytics which monitor
employees' desktop activities.”
Acknowledging NICE’s significant presence globally, the report
stated, “NICE has a significant geographical presence in the US,
followed by Europe, Asia Pacific, the Middle East, Africa, and
Latin America. The company holds a strong customer base, including
some of the leading brands across industry verticals such as
banking & financial services, CPG & retail, IT &
telecom.”
“We are pleased to be recognized as a leader for technology
excellence and customer impact by Quadrant Knowledge Solutions and
believe it reflects our ability to deliver immense value to the RPA
market,” Barry Cooper, President, NICE Workforce and Customer
Experience Group, commented. “We remain dedicated to bringing
innovative capabilities that help our customers select optimal
automation projects and maximize their value across the
organization while empowering employees to boost business
outcomes.”
About Quadrant Knowledge Solutions Quadrant Knowledge
Solutions is a global advisory and consulting firm, which mainly
focuses on helping clients and allows them to achieve business
transformation goals with Strategic Business and Growth advisory
services. At Quadrant Knowledge Solutions, our vision is to become
an integral part of our client’s business as a strategic knowledge
partner. Our research and consulting deliverables are designed to
provide comprehensive information and strategic insights for
helping clients formulate growth strategies to survive and thrive
in ever-changing business environments. For more available
research, please visit
https://quadrant-solutions.com/market-research/
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20211206005334/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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