NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy
21 Décembre 2021 - 12:30PM
Business Wire
New capabilities allow organizations to boost
ROI by reducing time to production and maximizing the value of
automation across the business
NICE (Nasdaq: NICE) today introduced new AI-powered
capabilities that enable organizations to maximize the benefits of
Robotic Process Automation (RPA) for their business. Included in
version 7.6, NICE RPA’s new capabilities include document
digitization, ROI-based recommendation of ideal processes to
automate, and a complimentary resource center with ready-made
low-code/no-code resources for sharing. In addition to reducing
process analysis time and automating manual tasks, the innovative
new capabilities also help organizations boost ROI and maximize the
value of automation projects for the business.
NICE RPA’s new capabilities enable organizations to use the
power of digitization within their business. These include:
- Click-to-Document – enables organizations to seamlessly
convert processes into documents detailing end-to-end process
flows, utilized applications and user actions at the click of a
button. Saving hours of manual analysis and costs involved in
creating documentation, this capability shortens automation design
time without compromising on details and allows scaling projects
quickly and comprehensively. Organizations can also use this
capability to train and coach their employees, mitigating prep time
needed for such activities.
- ROI-based automation process recommendation – allows
organizations to prioritize and select processes suitable for
automation, based on a calculation of the costs for time saved for
each process. The ROI calculator takes into consideration relevant
objective factors including the hours invested in the process and
the number of employees who execute it. By highlighting and
prioritizing the business processes, organizations can make more
informed, responsible, and accurate decisions.
- Built-in Resource Center with ready-made low-code/no-code
resources – accessible directly from Automation Studio, NICE
RPA’s design environment, the new built-in Resource Center offers
complimentary, ready-made, plug-and-play packages and templates
with no coding required to help accelerate development and scale
projects. Customizable and designed to meet a wide variety of
project needs, the Resource Center with its open-for-all approach
enables easy sharing and consumption of pre-built bots, callouts,
NICE Employee Virtual Attendant (NEVA) skins, library functions and
more between members of the NICE RPA community.
“The digital age is powering productivity, improving service
experiences, and accelerating ROI, “ said Barry Cooper,
President, NICE Workforce and Customer Experience Group. “By
digitizing processes and prioritizing automations that drive
maximum business value, our latest RPA capabilities are
accelerating the path to a digital-first strategy.”
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20211221005281/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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