NICE Launches NTR-X Compliance Recording and Capture for Zoom
03 Mars 2022 - 7:47PM
Business Wire
As firms accelerate their digital
transformation, NICE and NTR-X provide compliance recording
coverage for all types of communications including audio, video,
screen sharing and chat
NICE (NASDAQ: NICE), a leading provider of
financial communication recording and compliance assurance
solutions, today announced that its next generation NICE NTR-X
solution is now available for compliance recording capture for
communications done via Zoom, including Zoom Meetings and Zoom
Phone, a feature-rich cloud phone solution.
Participating as a select early adopter partner, NICE worked
with Zoom to create and utilize new APIs for financial markets
compliance recording. NICE and Zoom also worked closely together to
develop this compatibility to enable regulated customers to address
capture and assurance requirements such as those outlined by the
Dodd-Frank Wall Street Reform and Consumer Protection Act, the
Markets in Financial Instruments (MiFID II) Directive, and other
global regulations.
Chris Wooten, Executive Vice President, NICE, stated, “In
the current environment, as firms accelerate their digital
transformation, we’re seeing the adoption of multiple forms of
unified communications grow rapidly, particularly in heavily
regulated environments like financial services. Our solution for
Zoom continues to reinforce the fact that firms can put their trust
in NICE and NTR-X for compliance recording coverage for all types
of communications, from audio and video, to screen sharing and
chat.”
Offering a consolidated, centralized approach to managing
recording estates and footprints, NICE’s NTR-X can be deployed
globally while still helping firms to adhere to local capture and
storage requirements. Offering financial services firms, the
benefit of a central vantage point into all global regulated users
and communications, NICE’s NTR-X reduces regulatory risk, removes
maintenance hurdles and reduces costs by up to 65%.
NICE NTR-X’s built-in compliance assurance capabilities help
firms reduce compliance risk and improve responsiveness to
regulators by automating the complete lifecycle management of data,
and its open standards design gives firms the highest degree of
flexibility for storing, securing and managing data. Open APIs also
make data more accessible and enable integration with upstream and
downstream applications for real-time alerting and actionable
intelligence. NTR-X automates recording checks and provisioning of
users (moves, adds and changes); transcription; bulk call
extraction; system management and administration; compliance
assurance reporting; tracking and managing legal holds; and the
requirement to provide evidence of compliance to regulators.
NTR-X can be deployed as a cloud or on-premise solution, with
both options offering a compelling total cost of ownership.
In addition to capture and recording for communications via
Zoom, financial services firms currently rely on NICE NTR-X to
capture Microsoft Teams, IPC Unigy, Cisco, Cloud9 and other
communications platforms.
To learn more about NICE NTR-X and its capabilities in unified
communications, please click on the website here.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for
organizations of all sizes around the globe to create extraordinary
customer experiences while meeting key business metrics. Featuring
the world’s #1 cloud native customer experience platform, CXone,
NICE is a worldwide leader in AI-powered self-service and
agent-assisted CX software for the contact center – and beyond.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, partner with NICE to
transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Mr. Wooten, are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the “Company”). In some
cases, such forward-looking statements can be identified by terms
such as “believe,” “expect,” “seek,” “may,” “will,” “intend,”
“should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks
and uncertainties that could cause the actual results or
performance of the Company to differ materially from those
described herein, including but not limited to the impact of
changes in economic and business conditions, including as a result
of the COVID-19 pandemic; competition; successful execution of the
Company’s growth strategy; success and growth of the Company’s
cloud Software-as-a-Service business; changes in technology and
market requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; the Company’s dependency
on third-party cloud computing platform providers, hosting
facilities and service partners;, cyber security attacks or other
security breaches against the Company; the effect of newly enacted
or modified laws, regulation or standards on the Company and our
products and various other factors and uncertainties discussed in
our filings with the U.S. Securities and Exchange Commission (the
“SEC”). For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports
filed from time to time with the SEC, including the Company’s
Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this
press release, and the Company undertakes no obligation to update
or revise them, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20220303005921/en/
Corporate Media Contact: Cindy Morgan-Olson, +1 646 408
5896, NICE Actimize, cindy.morgan-olson@niceactimize.com
Investors: Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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