NICE Enlighten XO Awarded 2022 CUSTOMER Magazine Product of the Year Award
11 Avril 2022 - 12:30PM
Business Wire
Enlighten XO is honored for continued
innovation uniquely using data and purpose-built AI to create smart
self-service
NICE (Nasdaq: NICE) today announced that TMC, a
global, integrated media company, has named NICE Enlighten XO as a
2022 CUSTOMER Product of the Year Award winner. The 2022 CUSTOMER
Product of the Year Award recognizes vendors advancing the call
center, CRM, and teleservices industries one solution at a time.
The award highlights products that enable their clients to meet and
exceed the expectations of their customers.
Unique in the market, NICE Enlighten XO analyzes historical
voice and text conversations to identify the best automation
opportunities and the training data needed to build smart
self-service, including the top intents, ideal resolution steps,
and optimal conversational flows. These insights take the guesswork
out of self-service development and replace it with a data-driven
approach to automate and fully resolve even the most complex
interactions. As a result, organizations drastically improve
self-service success with any chatbot, virtual customer assistant,
and self-service application.
"NICE is taking our long-standing Workforce Engagement
Management leadership to a whole new level," said Barry Cooper,
NICE Workforce and Customer Experience Group president. "With
Enlighten XO, we're rapidly improving chatbots and virtual agents
by allowing them to learn directly from the optimal interactions of
top-performing human agents. We're excited to reinvent how
self-service gets built and accelerate our customer's digital
transformation."
"On behalf of both TMC and CUSTOMER magazine, it is my pleasure
to honor NICE with a 2022 Product of the Year Award," said Rich
Tehrani, CEO, TMC. "Its Enlighten XO solution has proven
deserving of this elite status, and I look forward to continued
innovation from NICE in 2023 and beyond."
To learn how organizations are building smart self-service fast,
please visit our website for videos, demos, and expert articles:
www.nice.com/xo
About CUSTOMER Magazine TMC’s CUSTOMER magazine premiered
in September 2012 and is the industry’s new, definitive source for
news, product information, and strategies for communications that
engage customers and potential customers. Each issue of CUSTOMER
includes news and insights on the latest developments in agent
training, analytics, ERP, IVR, social CRM solutions, mobile apps,
workforce management and more. Please visit
http://customer.tmcnet.com for more information and follow on
Facebook, LinkedIn and Twitter, @tmcnet.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20220411005252/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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