NICE Recognizes Innovators in Driving Frictionless Experiences, Unveiling CX Excellence Award Winners at Interactions Live 2022
26 Mai 2022 - 2:00PM
Business Wire
Winners drove excellence in bringing CX visions
to life by enabling exceptional customer and employee engagement
and outstanding transformations to the cloud, adopting cutting-edge
advancements and demonstrating impressive business impact
NICE (Nasdaq: NICE) today announced the winners of
its CX Excellence Awards 2022. The winning organizations were
recognized for driving frictionless experiences throughout the
customer journey. The 16 award winners across six categories were
honored at Interactions Live, the industry’s biggest customer
experience virtual event, highlighting strategies for bringing CX
visions to life by enabling exceptional customer and employee
engagement and outstanding transformations to the cloud, adopting
cutting-edge advancements and demonstrating impressive business
impact.
The CX Excellence Award winners demonstrated remarkable results
in one of six categories:
Best Cloud Implementation – Celebrating the flawless deployment
of next-gen, cloud-based technology that demonstrated business
impact. The winners are Trip Advisor, Disney Streaming and
Teleperformance.
Best CX Innovation – Honoring the adoption of innovative
artificial intelligence, analytics or automation that drove digital
fluency and transformation as well as business results. The winners
are Trimble, Banco BMG and Medscheme.
Best Customer Experience – Recognizing the steps taken to
deliver a new CX standard resulting in increased first call
resolution, service levels or Net Promoter Score (NPS). The winners
are County of San Diego, Vera Bradley and Pfizer.
Best Employee Engagement – Applauding significant advances in
workforce engagement and motivation strategies, empowering
employees to be brand ambassadors in a work-from-anywhere
environment. The winners are Lands’ End, IAG Loyalty(Avios) and
PSCU.
Rookie of the Year – Acknowledging the remarkably rapid adoption
and implementation of best practices, such as infusing digital
fluency, efficiency of roll-out and improved training. The winners
are Gusto, Freedom Mortgage and SCCL.
Trailblazer of the Year – Showcases customers with exceptional
success stories that have adopted some of the more cutting-edge
tools like Enlighten and proven to have the most effective use of
AI or self-service. The winner is Fifth Third Bank.
Barak Eilam, CEO, NICE, said, “In a world where
consumers are conditioned to expect everything to be easy,
effortless and instantaneous, eliminating friction makes all the
difference between brand loyalty and brand abandonment. We’re
delighted to celebrate organizations that have excelled in ensuring
frictionless customer journeys by redefining their customer and
employee experiences using advanced innovations. Congratulations to
all the winners for this well-deserved honor.”
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Eilam, are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20220526005033/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, chris.irwin-dudek@nice.com ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
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