NICE Robotic Process Automation Named a Technology Leader in 2022 SPARK Matrix™ Report
15 Juin 2022 - 2:00PM
Business Wire
Quadrant Knowledge Solutions latest report on
the RPA market identifies unique differentiators in NICE’s robust
solution portfolio, including the AI-driven Automation Finder and
Desktop Analytics.
NICE (Nasdaq: NICE) today announced that it has been
recognized as a Technology Leader by Quadrant Knowledge Solutions
for its advanced robotic process automation solutions. The global
advisory and consulting firm’s SPARK Matrix™: Robotic Process
Automation (RPA), 2022 report stated that NICE RPA products “enable
intelligent process optimization while releasing the power of
employees to provide an excellent customer experience.”
To download a copy of the complimentary report, please click
here.
The SPARK Matrix report provides market insights, competitive
evaluation and rankings of the key market participants based on
several technology excellence and customer impact parameters. The
NICE RPA portfolio examined by Quadrant Knowledge Solutions
included attended and unattended automation products, desktop
analytics, automation discovery and design tools.
Among the market drivers highlighted in the report was the
challenge faced by most organizations in identifying and
prioritizing processes for automation. In that context, Quadrant
Knowledge Solutions analysts named NICE’s AI-driven automation
discovery tool Automation Finder as one of its technological
differentiators. It can “quickly identify and recommend which
processes within the organization should automate to maximize the
bottom-line effect,” the report said.
Also singled out were the “comprehensive insights” delivered by
the combination of NICE Desktop and Speech Analytics, as well as
how the suite of NICE RPA solutions “help organizations provide a
seamless, consistent, and personalized customer experience across
the customer journey.” A key feature of this personalization is
NEVA, NICE’s attended automation solution, which was highlighted
for its ability to “interpret and understand what employees want to
achieve and react in real-time with contextually rich and relevant
facts.” Regarding unattended automation, the report noted that
NICE’s advanced OCR technology is key to processing unstructured
data sources, such as scanned documents, charts and text
messages.
In addition, the report acknowledges NICE’s robust global
presence and strong customer base, which includes leading brands
across an array of industry verticals. Noting NICE’s “sophisticated
technology solution and comprehensive functional capabilities,”
Quadrant Knowledge Solutions analysts assessed NICE to be
“well-positioned to expand its market share in the global robotic
process automation market.”
Barry Cooper, President, NICE Workforce and Customer
Experience at NICE: “We are very pleased to be recognized once
again by Quadrant Knowledge Solutions as a leader in the RPA
market, which reflects how our dedication to innovation continues
to bring value to customers. This is especially important in
today’s world of rapid change, when intelligent process
optimization is part and parcel of unleashing the full potential of
your employees and boosting business outcomes. As a one-stop-shop
for automation discovery, robot design and virtual assistance, we
are bringing people and technology together as we reinvent customer
service.”
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20220615005065/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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