NICE Wins the Digital Innovation Award for Customer Experience Excellence
05 Juillet 2022 - 2:00PM
Business Wire
NICE CXone recognized in Ventana Research
Digital Innovation Awards as technology vendor that best
exemplifies innovation in applications and technologies that
support digital customer engagement
NICE (Nasdaq: NICE) today announced NICE CXone has won
for Customer Experience excellence in the 15th Annual Ventana
Research Digital Innovation Awards. The Digital Innovation Awards
highlight technology providers that exemplify innovation and strive
to create solutions that improve people, processes, information,
and technology.
CXone is designed to create seamless digital customer
experiences, addressing the full CXi landscape. With the unique
capability to understand customer intent and optimal experiences
with Enlighten XO, and inject knowledge across the customer
journey, CXone allows organizations to build smart assistants with
a data-driven approach and not based on guesswork.
As part of the judging process and methodology, Ventana Research
examined case studies and submissions to evaluate nominated
organizations’ leadership and outcomes using technology, the best
practices it utilized, and the associated business impact and
value. All types of organizations were invited to participate, and
submissions spanned industries and organizations of all sizes
across the world.
Paul Jarman, CEO, NICE CXone, stated, “Providing
frictionless digital experiences is at the core of our innovation
and we are honored to be recognized by Ventana Research. With our
unique data and AI capabilities, our digital portfolio takes the
guesswork out of the bot building process and is the only way to
create the smart self-service experience that consumers demand.
“NICE is tackling the limitations of building chatbots head-on,
by applying AI at scale to engineer better recognition and
accuracy,” said Keith Dawson, Vice President and Research
Director for CX at Ventana Research. “CXone is an example of
innovation made real, in the service of smoother and more
successful customer experiences.”
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
About Ventana Research Ventana Research is the most
authoritative and respected market research and advisory services
firm. We provide insight and expert guidance on mainstream and
disruptive technologies through a unique set of research-based
offerings including benchmark research and technology evaluation
assessments, education workshops and our research and advisory
services, Ventana On-Demand. Our unparalleled understanding of the
role of technology in optimizing business processes and performance
and our best practices guidance are rooted in our rigorous
research-based benchmarking of people, processes, information and
technology across business and IT functions in every industry. This
benchmark research plus our market coverage and in-depth knowledge
of hundreds of technology providers means we can deliver education
and expertise to our clients to increase the value they derive from
technology investments while reducing time, cost and risk.
Ventana Research provides the most comprehensive analyst and
research coverage in the industry; business and IT professionals
worldwide are members of our community and benefit from Ventana
Research’s insights, as do highly regarded media and association
partners around the globe. Our views and analyses are distributed
daily through blogs and social media channels including Twitter,
Facebook, and LinkedIn. To learn how Ventana Research advances the
maturity of organizations’ use of information and technology
through benchmark research, education and advisory services, visit
www.ventanaresearch.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Barry Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20220705005090/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET
ir@nice.com
Omri Arens, +972 3 763 0127, CET ir@nice.com
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